GenAI powered Total Experiences (TX) are here
Enterprises are navigating a transformative shift with GenAI, revolutionizing business operations and enhancing efficiency. By integrating legacy platforms and disparate data sources, organizations can create cohesive and interdependent experiences across people, product, process and planet. Our partnership with ServiceNow focuses on delivering GenAI based solutions for hyper-personalized and seamless TX to ensure right experiences at the right moment across all channels and devices.
HCLTech and ServiceNow
The Experience Imperative
We define TX as encompassing Innovation Experience, User Experience, Customer Experience and Business Experience. This comprehensive approach breaks down silos and fosters interdependent and intertwined experiences, enhancing satisfaction, engagement and productivity across all touchpoints.
Delivering only the best TX with AI
We excel in AI implementations and digital integration, delivering cohesive and transformative experiences tailored to your needs. With our global presence and ability to implement at scale, we ensure your organization unlocks the full potential of TX powered by GenAI driving excellence and innovation.
of leaders prioritize setting the vision, goals, principles and culture to make their organizations experience-led
of leaders leverage GenAI to extract valuable, real-time information from knowledge databases, improving decision-making
We think these topics might interest you
Powering Total Experience: GenAI meets Unified Service Experience
Catch Rakshit Ghura, Senior Vice President | Global Head – Digital Workplace and Unified Service Management Business, HCLTech, in conversation with Mousume Roy, Global & APAC Reporter, HCLTech, as he dives into how HCLTech is shaping industry transformation with GenAI, Total Experience, Unified Service Experiences and our expanding partnership with ServiceNow.
Delivering Total Experience with ServiceNow Offerings
Our ServiceNow offerings go beyond standard solutions, delivering personalized, GenAI-powered products tailored to your business needs. We drive automation, efficiency and innovation across ITSM and beyond. Using GenAI-integrated frameworks you can assess, plan and execute transformations that are data-driven, sustainable and aligned with future growth and ESG commitments—all of which form the foundation for delivering TX.
Experts
Solution accelerators
License portfolio
ServiceNow engagements
Awards and Recognitions
Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Consulting Services - US 2023
Learn moreLeader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Implementation & Integration Services - US 2023
Learn moreLeader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Managed Services Providers - US 2023
Learn moreLeadership Perspectives
We are delighted to double down on our partnership with ServiceNow to enable our clients to unlock value through GenAI. HCLTech’s differentiated portfolio and engineering heritage positions it to deliver practical and customized GenAI use cases to clients as they move forward with their digital transformation agendas.”
C Vijayakumar
CEO & Managing Director, HCLTech
HCLTech offers a wealth of ServiceNow expertise to the world’s leading businesses. It is an honor to extend our partnership to the co-creation of industry specific GenAI solutions that will ignite our customers´ growth engines with transformative experiences.”
Bill McDermott
Chairman and CEO, ServiceNow
Services and Offerings
Seamless Experiences Beyond IT
Our ServiceNow-based solutions use AI and GenAI to deliver personalized IT and user experiences, enhancing engagement, driving resilience and boosting business efficiency.
Transforming through Strategic Innovation
Our value builders methodology drives outcomes through continuous assessment, strategic planning and AI-led automation, helping businesses grow, engage customers and enhance efficiency.
Tailored Excellence for IT Transformation
Our solution enablers deliver tailored features to address your challenges, ensuring rapid IT development, deployment and optimization for speed to market and transformative efficiency.
Reimagined Operations with GenAI
We integrate GenAI with ServiceNow to automate workflows, enhance decisions and boost efficiency, empowering organizations with intelligent automation for a future-ready business landscape.
