Leading the way to Total Experience with Agentic AI
With over 3,000 certified experts, a global presence across 400+ clients, and recognition as ServiceNow's Emerging Industry Partner of the Year, HCLTech is pioneering the next era of Total Experience (TX). By embedding Agentic AI and GenAI into the core of modern enterprises, we are transforming how businesses sense, think, act, and evolve. Powered by 30+ ServiceNow-led offerings, we drive intelligent automation, hyper-personalized experiences, and seamless engagement across employees, customers, and ecosystems.
The future of Total Experience is not just a vision—it’s a technology-driven reality we’re delivering today. With Agentic AI and GenAI working in tandem, we’re not only reshaping enterprises but also fueling innovation, accelerating business outcomes, and setting new standards for intelligent, connected experiences at scale.
Join us at our Breakout Sessions
Theatre Session
Navigating Agentic AI adoption journey: A Total Experience approach
If you're ready to embark on a transformative AI-powered journey that will redefine how your business connects with employees, customers, and ecosystems, this is the session you can't afford to miss. Recognized as ServiceNow's Emerging Industry Partner of the Year 2025, HCLTech is at the forefront of delivering innovative, high-impact solutions. In this session, we’ll guide you through the essential steps to adopting and scaling Agentic AI, enabling you to create smarter, more efficient IT operations and unlock new levels of productivity, cost-efficiency, and stakeholder engagement, empowering your organization to thrive in the age of intelligent business transformation.
Sr. Director, GTM & Head, ServiceNow
Global Alliances, HCLTech
Global Head, ServiceNow
Solution Advisory, HCLTech
Knowledge Exchange Session
Anatomy of digital operations through the lens of GenAI
GenAI is redefining the anatomy of modern operations at it’s core. By embedding intelligence into every layer of operations, businesses can create adaptive ecosystems that sense, think, and act autonomously. But how can organizations harness this intelligence to drive real value while ensuring agility, efficiency, and seamless experiences?
Join us at our Knowledge Exchange session, where we’ll explore the Anatomy of digital operations through the Lens of GenAI. Discover how we, together with ServiceNow, are co-creating the future of digital operations—one that is autonomous, intelligent, and experience-driven. Gain insights from industry leaders and take your AI-powered transformation to the next level!
Global Product Strategy Lead,
ServiceNow, HCLTech
Our Solutions
- Offerings:
Beyond ITSM - Scaling
Value - Experience
Enablers
Offerings: Beyond ITSM
Solution Brochure
Accelerate telecom digital transformation journey
Transform value chain workflows with our Telecom Service Management offering
Solution Brochure
AR-powered infrastructure management for smarter IT operations
Integrate AR with our tailor-made automation workflows to streamline both remote and on-site support.
Solution Brochure
Transform experience with HCLTech zero-touch field service operation
Transform field service operations our zero-touch solutions
Scaling Value
Solution Brochure
Integrate Total experience with HCLTech’s AcheiveNow Program
A comprehensive assessment tailored to help you achieve Total Experience across people, processes, and products
Solution Brochure
Drive a secure future with the ComplyNow Program
A strategic approach to compliance excellence powered by HCLTech BRiCS tm
Solution Brochure
Sustainable ITNow Program
A holistic framework designed to empower organizations on their sustainability journey.
Solution Brochure
ValueNow Program
Maximize the potential of your ServiceNow platform with the ValueNow program.
Experience Enablers
Solution Brochure
Revolutionize your business outcomes with HCLTech USM Innovation Incubation Center
Expert driven solutions delivering tangible customer value with ServiceNow
Solution Brochure
Empower your organization with the HCLTech USM experience center
Extract the full potential of your service management solution
Featured Case Studies
Transforming digital services for seamless customer experience
HCLTech unified IT systems, improved operational efficiency for a Dutch multinational corporation
Redefining employee experience for a European MNC
HCLTech optimized ServiceNow management and reduced technical debt for improved workforce stability
Achieved 94% service performance through innovation experience
HCLTech enabled AI-driven automation, boosting IT service performance to 94%, reducing resolution time, and enhancing user experience for a global F&B leader.
Enabling GenAI-powered business experience
HCLTech enabled greater agility through ServiceNow integration for a financial services company
