ServiceNow is driving business transformation for its enterprise clients by focusing on Functions - specialized platform capabilities. Enterprise service management (ESM) is the underlying capability that converges the nature of processes without distinguishing them. It has become the driving factor of every workflow management platform.

In this report ISG has assessed 29 companies based on comprehensive product and service offering, strong market presence and established competitive position and have acknowledged HCLTech as a Leader in the ISG Provider Lens ServiceNow Ecosystem Partners - ServiceNow Managed Services Providers- US 2023

HCLTech works with ServiceNow to develop and deliver maintenance and managed services competencies not only in the ITSM space but also in the broader fields of ITOM and non-IT services, such as field service management and legal services delivery. Its go-to-market strategy is based on GBP, leveraging ServiceNow’s ITSM product offering. Also, HCLTech’s ServiceNow practices, including managed services, focus on solving customer problems rather than just managing the technology assets in a one-size-fits-all manner.

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