Overview
Field service organizations are revolutionizing customer and employee experiences by minimizing unnecessary effort and streamlining workflows. With Field Service Management (FSM), organizations can prioritize high-value tasks instead of being bogged down by inefficiencies. Recognizing this trend, HCLTech and the ServiceNow platform use near-zero touch to execute all customer field service tasks with minimal human intervention or physical contact.
HCLTech near-zero-touch Field Service Management allows organizations to improve operational efficiency and streamline field tasks and deployment through AI and IoT integration, minimizing the need for on-site visits.
Key Benefits
Streamlined Scheduling
Automates scheduling, freeing dispatchers to focus on priority tasks
Enhanced Productivity
Efficiently manage more technicians, boosting overall productivity
Rapid Issue Resolution
Comprehensive knowledge bases and collaboration tools resolve issues swiftly
Compliance Assurance
Ensures adherence to procedures and regulatory requirements
Seamless Service Delivery
Optimized workflows create seamless experiences
Efficient Work Planning
Automation and optimization tools enhance scheduling efficiency
Effective Resource Management
Streamlined workforce management aligns resources with business needs
Improved Job Execution
Empowered resources improve visibility and efficiency
Actionable Data Insights
Provides valuable insights for continuous improvement
Applicable Industries
Retail
- Tailored store experiences
- Automated queue management
Financial Services
- Endpoint compliance for ATM
- Unified workplace
- Trade floor support framework
Life Sciences and Healthcare
- Shared device management and provisioning
- Virtual visits
- Track-and-trace offerings
Manufacturing
- Plant Work Blaze
- Rugged device management
- AR/VR-based support solution
Telecommunication and Media
- Voice systemization-based GenAl
- Virtual Events hosted on VR platform
- HCLTech Athena
Travel and Logistics
- Frontline workforce ecosystem
- Track-and-trace offerings
- Collaboration and productivity
Partners
With our best-in-class field service operation partnerships, HCLTech proudly collaborated with ServiceNow to bring zero-touch field service management to reality. We aim to leverage automation, remote technologies and self-service capabilities to streamline processes and reduce physical contact.
