Delivering seamless digital employee experience strategy for one of the largest freight carriers in North America

C.H. Robinson partnered with HCLTech to implement Microsoft Dynamics 365, streamlining operations, centralizing customer data and enhancing efficiency to drive innovation and growth.

Enhanced efficiency and employee experience through automated onboarding processes

Our client is an American corporation that sells print and digital document products and services in more than 160 countries.

Centralizing the CRM strategy: Current business challenges

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

A comprehensive framework with ADvantage Experience

Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

An AI-powered agent workspace for high-performing contact center teams

AI-enabled insights to transform customer experience

Leverage cloud-based infrastructure to enable data-driven personalization with HCLTech

In the dynamic landscape of contemporary business, the pursuit of enduring customer experiences compels enterprises to embark on a journey of innovation.