Accelerating performance and enhancing customer-centricity with experience transformation

For a European multinational pharmaceutical giant

Delivering seamless digital employee experience strategy for one of the largest freight carriers in North America

Enhanced efficiency and employee experience through automated onboarding processes

Our client is an American corporation that sells print and digital document products and services in more than 160 countries.

HCLTech implemented a compliance-driven migration for a US-based financial services holding company

Automated loan origination process to drive profitability, efficiency and customer experience

HCLTech implemented a seamelss ecommerce portal that enabled self-service

Centralizing the CRM strategy: Current business challenges

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

An AI-powered agent workspace for high-performing contact center teams