Overview
Intelligent Customer Engagement (iCE) is a powerful, intuitive tool that aggregates a range of account data to help even inexperienced agents quickly and accurately predict why customers are calling and provide faster issue resolution. It is a native Fiori-based, cloud-enabled framework designed to work with any call center integrated with SAP S/4HANA, including Customer Engagement (native to SAP S/4HANA), Service Cloud and other CRM applications.
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