Our client is a prominent American semiconductor company that has faced significant challenges in effectively onboarding new employees due to impending acquisitions and higher demands on the IT department. In response to these challenges, the sought HCLTech’s expertise in streamline processes, enhance integration and improve overall efficiency.
The Challenge
Impending acquisitions resulting in delayed onboarding and increased IT demands
- Multiple upcoming acquisitions are complicating integration efforts and impacting operations
- The IT department faces heightened demands due to the acquisitions, straining existing resources and processes
- There is a critical need to enhance process efficiency and accuracy without increasing headcount, challenging the current IT workforce
The Objective
Enhance employee onboarding experience and automate bulk onboarding processes
- Provide new employees with the best onboarding experience and ensure they are empowered from the beginning
- To automate bulk onboarding processes triggered by mergers, acquisitions and many employees needing to be onboarded rapidly
The Solution
Workato Automation platform integration streamlined onboarding and processes
- Automation of processes: Replaced manual tasks with automation and designed new workflows to enhance efficiency
- Integration with Workday and ServiceNow: Established connections to automatically trigger Equipment Provisioning Requests for new employees
- Access provisioning: Automated access provisioning for on-premise applications and enterprise cloud services like Box and Slack
- Enhanced onboarding: Integrated Gmail for approvals and notifications, streamlining the onboarding process without increasing headcount
The Impact
Significant time savings and improved efficiency
- The implementation of automation had a significant business impact, with employee onboarding/offboarding 16 times faster
- VPN requests fulfilled in 9 seconds instead of 2+ hours and emails provisioned 50 times faster
- The IT team managed a 43% increase in the workforce without additional headcount due to automation
- Achieved 100% of L1 calls automated, 6,500 hours were saved monthly, improving productivity and response to priority IT issues
- The automated processes also resulted in increased accuracy and timeliness of IT requests, eliminating daily complaints from the business
- Automation facilitated the return of 50% of the workforce to the office and enabled enterprise-wide contact tracing
