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Standardizing business processes for improved customer engagement
Case study

Standardizing business processes for improved customer engagement

HCLTech implemented a compliance-driven migration for a US-based financial services holding company
Delivering seamless digital employee experience strategy
Case study

Scaling transformation through robust employee experience strategy

Delivering seamless digital employee experience strategy for one of the largest freight carriers in North America
Transform CX with a flexible omnichannel-platform
Case study

Transform CX with a flexible omnichannel-platform

Integrate web and mobile strategy
Standardizing business processes for improved customer engagement and experiences
Case study

Standardizing business processes for improved customer engagement and experience

We implemented a compliance-driven migration and automation for a US-based financial services holding company
Modernizing legacy systems for enhanced customer engagement and operational efficiency
Case study

Crafting a unified digital experience for a multi-brand industrial giant

Modernizing legacy systems for enhanced customer engagement and operational efficiency
Improving customer experience through streamlined global IT operations
Case study

Improving customer experience through streamlined global IT operations

Maximize IT Modernization
Helping a super-app provider
achieve operational excellence
and cost efficiency
Case study

Strategic implementation for an app provider to achieve operational excellence

Our client is a multinational technology company. It’s super-app ecosystem encompasses ride-hailing, food delivery, and digital payments.
Improved Customer Experience
Case study

Improved Customer Experience

For a European telecom service provider
Reimagine shopping experience with in-store analytics
Case study

Reimagine shopping experience with in-store analytics

Drive transformation for in-store experiences
Delivering an adaptable, extensible and expandable e-commerce platform
Case study

Delivering an adaptable, extensible and expandable e-commerce platform

HCLTech and Adobe partnered with a US goods company to enhance e-commerce, addressing over 70 customer pain points and upgrading to a superior omnichannel experience.
Redefining customer experience through new-age customer relationship management
Whitepaper

Redefining customer experience through new-age customer relationship management

Centralizing the CRM strategy: Current business challenges
Demand Planning and Forecasting in an Omnichannel environment
Whitepaper

Demand Planning and Forecasting in an Omnichannel environment

This Whitepaper provides a view on how the end-to-end Demand planning and forecasting process needs to evolve in an Omni-Channel retailing by not only considering what customer wants