While ecommerce isn't new, its recent expansion into previously untapped consumer segments and a broader range of products has made a notable development. The pandemic amplified opportunities that have been further driven by the widespread adoption of smart devices and improved internet connectivity. Contemporary users prefer seamless and convenient online access to goods and services, whether mobile, tablet or desktop. This accentuates the need for businesses to focus on delivering an enhanced digital customer experience.

HCLTech Order Management Solution (HOMS) is the optimal solution, delivering a distinctive omnichannel and seamlessly customized experience that caters to user needs. A modern end-to-end integrated platform, HOMS is a customizable, scalable and high-availability solution built on the cloud. It enables a powerful customer interaction platform that companies of all sizes across industries can use.