HCLTech and Salesforce combined to deliver better customer satisfactionand order management for a global lifestyle brand

HCLTech defined a future-ready omnichannel platform and roadmap for transformation to drive growth for an American tire manufacturing company

Centralizing the CRM strategy: Current business challenges

This Whitepaper provides a view on how the end-to-end Demand planning and forecasting process needs to evolve in an Omni-Channel retailing by not only considering what customer wants

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

HOMS is a differentiated omnichannel service offering that delivers a seamless implementation experience across multiple integrated platforms.

AI-enabled insights to transform customer experience

In the dynamic landscape of contemporary business, the pursuit of enduring customer experiences compels enterprises to embark on a journey of innovation.

Multi-channel means retailers are using various platforms to get in touch with the customers’ needs. Mobile apps, websites, SMS, phone hotlines, and in-store services are the usual communication channels a business taps into.

Multichannel Retailing is the process of using multiple channels for selling similar products across different platforms. The platforms may be online and offline and the various channels may be brick and mortar store, online store, mobile store, mobile app store, etc.

Learn how HCLTech accelerates modernization and helps clients with future-ready omnichannel platforms and fluid workplace services and solutions