Centralizing the CRM strategy: Current business challenges

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

HCLTech Citizen Advisor, an AI-powered platform, acts as a comprehensive advisor, simplifying the search for essential information.

Harnessing the power of AI and analytics for enhanced total experience

Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

AI-enabled insights to transform customer experience

A user experience designer must take every stage of the product lifecycle into account. This helps architect compelling experiences that engage and captivate customers.

WorkBlazeTMis our digital end-user experience monitoring tool equipped with AIOps and real-time workplace analytics. It spots trends, correlates and remediates issues.

From hyper-personalization to contactless experiences, the future of CX promises to be exciting, with a focus on both efficiency and empathetic human interactions

Personalization is an essential tool that must be embraced to shape the future of human experiences

Unifying technology and human touch to revolutionize the shopping experience

In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation