Overview
HCLTech Citizen Advisor, an AI-powered platform, acts as a comprehensive advisor, simplifying the search for essential information. It provides precise and actionable responses by cross-referencing multiple knowledge sources, learning from citizen experiences and tapping into community knowledge. With this, citizens can easily resolve their queries across a wide range of scenarios, getting the guidance they need from a single, reliable platform.
Benefits
Improved citizen experience
Access personalized responses and hidden insights across various services
Cross-referencing knowledge sources
Obtain accurate information by consolidating fragmented data from multiple systems
Learning from citizen experiences
Benefit from shared experiences and best practices of others who have successfully resolved similar issues.
Multi-lingual support
Receive assistance in multiple languages, ensuring inclusive and accessible service for all
Optimal routing across services
Seamlessly navigate and access various services, getting routed to the most relevant resources
Resolution impact
Ability of the solution to resolve the query by providing relevant information in the same conversation. 70% issue reduction and continuous learning