Operations Manager
Responsibilities/ Tasks
This request is for GERMAN language. End to End Ownership of the Account, Process Adherence or Compliance, Team Performance, Attendance, Passion for work Excellence
- The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed ones own standards
- To formulate the Key Result Areas of the Team Leaders and Team Members
- Conduct appraisals and feedback sessions with Team leadersorFTs and agents at regular intervals
- Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients
- Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures.
- Attendance or Login Hours or Unsechduled Leave
- Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation
- Manage the budget and schedule for the projects assigned,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution
Education/certification
- Bachelor/ technical studies
Key Skills Required
- Domain Competencies (BSERV )-BFS-Operations Management
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