As the industry shifts toward smart agile and automated AI-powered networks, organizations are prioritizing optimization, enhanced customer experience and cutting-edge solutions to remain competitive. In an era of rapid technological change, continuous innovation is essential for organizations to stay ahead. HCLTech's Engineering and R&D Services (ERS) division embodies this principle, delivering transformative solutions that reshape the telecom engineering landscape. At their Telecom Engineering Practice, HCLTech ERS focuses on key strategic domains to maintain leadership across telco and datacenter OEMs, telecom service providers, hyper-scalers and enterprises.
Leveraging the transformative potential of AI, HCLTech prioritizes platformization and modernization strategies to create agile, resilient and future-ready networks and systems. Underpinning these efforts is a commitment to Software-Defined Everything (SDX), enabling seamless orchestration and management across diverse infrastructure environments. Through this multifaceted approach, HCLTech's ERS division is driving innovation for a connected, sustainable and intelligent future.
With over 45 years of engineering expertise, HCLTech offers a comprehensive range of telecom solutions, spanning wireless technologies (2G/3G/LTE/5G vRAN/ORAN, RIC), radio/antenna, packet core, WLAN controllers and device test engineering. Its networking solutions include edge and access switches, routers, modems, SDN and SDWAN, along with transport/xHaul, optical and OSS/BSS lifecycle management/orchestration. HCLTech's portfolio further extends to order/inventory management, revenue assurance and intelligence, as well as service and network assurance, enabling comprehensive network optimization.
Understanding the growing need for robust security, HCLTech provides a full suite of engineering services to technology players in the security domain, encompassing data protection, traditional and next-generation firewalls, network detection and response, cloud security and security lab support. These offerings enhance the resilience of telecom and datacenter infrastructure. In the Unified Communication and Contact Center (UC & CC) space, HCLTech facilitates contact center modernization, IMS/RCS-based mobility, CPaaS platforms and video/content delivery, driving seamless, efficient communication.
For Telco cloud, server and storage, HCLTech offers advanced solutions such as xNF Certification and Lifecycle Management, Hyper Converged Infrastructure (HCI) platform engineering and integrations, software-defined storage, and datacenter management. These services empower datacenter OEMs, hyperscalers and service providers to scale and optimize their portfolio offerings, ensuring improved quality and accelerated roadmaps. HCLTech's expertise across these domains underscores its commitment to providing innovative, secure and efficient solutions to meet the evolving demands of the telecom industry.
With a team of over 7,000 telecom engineering professionals, more than 50 successful product transitions and over three decades of industry experience, HCLTech leverages its engineering DNA to deliver cutting-edge solutions through its ERS telecom innovation labs. The company's robust portfolio includes product engineering, digital engineering, solution verification and validation, professional services and lab as a service. HCLTech addresses critical customer challenges such as multi-vendor integration complexities, onboarding delays, infrastructure readiness bottlenecks and extended test cycles through solution integration, interoperability, certification, performance and scalability services, ensuring seamless deployment and operational efficiency.
HCLTech's modernization services include CPaaS platform engineering, developer support, custom applications and adaptors, solution acceptance as well as deployment and rollout, empowering clients to achieve enhanced connectivity and streamlined operations. Its delivery model emphasizes flexibility and efficiency through shared services, tailored solutions for telcos and enterprises, program and partner management and vertical-specific use cases. By collaborating with OEMs, test tool vendors, local system integrators and geo-specific partners, HCLTech delivers localized and scalable solutions through its core flex operating model.
This strategic approach reinforces HCLTech's commitment to innovation, efficiency and customer-centric telecom solutions that meet the evolving demands of the industry. Key performance metrics reflect its commitment to continuous improvement: a 10% annual increase in roadmap acceleration, 20–30% reductions in R&D Total Cost of Ownership (TCO) and 100% self-sufficiency within two-quarters of project transition. These achievements stem from a strong emphasis on people and knowledge, product ownership and engineering support. To maintain engineering leadership, HCLTech strategically leverages its engineering leaders and subject-matter experts, rotating and elevating talent while proactively planning for additional staffing needs. A robust transition and rebadging plan further mitigates attrition risks post-transition, ensuring project continuity and quality.
HCLTech's integrated lab strategy combines engineering business cases with lab ownership, DevOps support and site redundancy through its New Vista framework. Modernization and automation initiatives include thorough inventory discovery, alignment with local regulatory requirements, process harmonization and a structured plan to retain or retire legacy infrastructure. Adopting advanced technologies — such as AI-driven labs, liquid tooling, single-window lab management and digital twins of live networks — drives ongoing innovation.
Backed by Gen AI, sustainability initiatives and a strong security focus, HCLTech delivers comprehensive telecom engineering services, positioning the company as a leader in telecom innovation. By driving excellence across the telecom value chain HCLTech continues to shape the future of telecom engineering, empowering clients with transformative, future-ready solutions.
