Job Responsibilities:

• SME is responsible for Incident, Change, Problem, Knowledge, Availability and Capacity Management for Pure Storage systems and Cisco SAN fabric switches.
• Manage L2/L3 production/project support activities related to Pure Storage
• Lead escalations - within Storage and cross platform.
• Responsible for system improvement and performance tuning on Storage devices.
• Responsible for software and firmware upgrades on Storage and SAN.
• Participate or lead storage projects independently.
• Coordinate Hardware/Software break fix with vendors.
• Work on flexible working hours including weekends.
• Involved in Routine Operational support and troubleshooting.

Job Requirements:

• Minimum of 5+ years of experience in Storage technology with a strong understanding (Hands-on support and troubleshooting experience) on Pure Storage as primarily skillset
• Additional experience on Hitachi VSP storage & NetApp would be added advantage.
• Strong Storage concepts and experience on tools like Pure1, SANNAV, OCUM etc.
• Knowledge of provisioning, administration BCV & Clone Administration Performance Management, Multipath Management.
• Fabric Switch Administration (CISCO, Brocade) zoning.
• Hands on experience on data migration projects.
• Clear understanding on PODs and replication techniques used in Pure Storage
• Strong knowledge on Performance Management & Reporting.
• Ability to Create/Modify Zone sets, perform/plan data Replication, Monitor storage device ports.
• Good knowledge on Shell or Perl scripting for monitoring or automating storage tasks.
• Experience in working with storage vendors to resolve complex technical problems.
• Experience in performing Root cause analysis.
• Understanding of local or remote replication with one or more technologies is a plus – Hitachi GAD, HUR,
• Experience in planning and executing of firmware upgrades on storage devices.
• Excellent communications, customer service & documentation skills, oral and written.
• Knowledge of backup tools, such as Networker would be an advantage.

Technology buzzwords:

• Pure Storage, Pure1,
• Hitachi VSP, EMC ECS, Cisco/Brocade

Recommended Certification:

• Pure Storage - Flash Array Storage Professional
• Pure Storage – Data Storage Associate
• Pure Storage - Flash Blade Storage Professional
• Hitachi Vantara Qualified Professional - Storage Administration