Job Responsibilities:

• Application Management Support of existing system based on SAP
• 2nd Level Support (Incident-, Change-, Problem-Management)
• Processing and administrate tickets
• SPOC for end user, business and IT
• Analysis and solving issues
• Create issue reports

Requirements:

• Experience in 2nd Level Support (Incident-, Change, Problem Management)
• ITIL process know how (if possible: ITIL foundation certification)
• Technical SAP knowledge
• Very good in communication
• Be a team player
• Self-reliant
• German is mandatory (I heard in several meetings that this is not a problem). If yes then if possible minimum basic understanding in German language.