Job Responsibilities:

• SME is responsible for Incident, Change, Problem, Knowledge, Availability and Capacity Management for Storage systems and SAN fabric switches.
• Manage L3 production/project support activities.
• Lead escalations - within Storage and cross platform.
• Responsible for system improvement and performance tuning on Storage devices.
• Responsible for software and firmware upgrades on Storage and SAN.
• Participate or lead storage projects independently.
• Coordinate Hardware/Software break fix with vendors.
• Work on flexible working hours including weekends.
• Involved in Routine Operational support and troubleshooting.

Job Requirements:

• Minimum of 5+ years of experience in NetApp Storage technology with a strong understanding (Hands-on support and troubleshooting experience) on NetApp storage Systems.
• Strong Storage concepts and hands-on experience on NetApp tools such as OCUM, SnapCenter, System manager & SnapDrive
• Expert knowledge of provisioning & administration of SVMs, snapmirror configurations & SVM DRs
• Hands-on experience with NetApp Cloning Administration, Snapshots policy configuration, Performance Management, Multipath Management.
• Level 3 skills in NetApp Cluster-mode to perform Capacity balancing tasks, adding nodes to cluster, volume migrations & NetApp cluster setup.
• Knowledge of SAN zoning on CISCO & Brocade
• Experience of administration & configuration of NFS & CIFS, FC, FCOE on NetApp Systems
• Hands on experience in Multiprotocol access (simultaneous access of fileshares from NetApp to Windows/Linux clients) configurations and troubleshooting.
• Hands on experience on Quota Management (Hard/Soft)..
• Experience in planning and execution of firmware upgrades & Ontap upgrades on NetApp storage devices.
• Ability to Create/Modify Zone sets, perform/plan data Replication, Monitor storage device ports.
• Good knowledge on Shell or Perl scripting for monitoring or automating storage tasks.
• Experience in working with storage vendors to resolve complex technical problems.
• Experience in performing Root cause analysis.
• Excellent communications, customer service & documentation skills, oral and written.

Technology buzzwords:

• NetApp, Ontap Cluster-mode,
• NetApp Cloning & Snapshots
• SVM DR, NetApp MetroCluster
• OCUM, SnapCenter, SANNAV, Brocade

Recommended Certification:

• NCDA NetApp Certified Data Administrator
• NCSIE, NCSE
• ITIL Foundations Certification