Exp:

• 4-6 Years of experience for L2 level support engineer.
• 8+ Years for Level 3 Support Engineer.
• Language Proficiency: English

Experience Requirements:

• Patch and configuration management of MS Exchange.
• Clear understanding of disaster recovery concepts.
• Clear understanding of mail gateway configuration and concepts.
• Good knowledge on Auto discover / Outlook connectivity / OWA / ActiveSync / Mailbox Store / MRM / Public folders / EWS / Free-Busy / Mail routing / SMTP relay / Recipient configuration / e- discovery/Discovery
• Should have knowledge about DAG, CAS, OWA, RPC/HTTPS, and Active Synch Configuration, DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Virus Protection.
• Configuration of Exchange Policies & Transport rules.
• Should have the knowledge of capacity planning.
• Experience with managing Multi-Site distributed environment.
• Extensive knowledge with Outlook, including 2007/2010/2013.
• Administration, support, maintenance, and monitoring of the MS Exchange 2013/2016/Exchange Online infrastructure.
• Administration of mailboxes and user accounts, Public Folder creation, replication, and rights assignments.
• Good understanding of Active Directory, Group Policies, DNS & DHCP.

Tasks:

• Provide on-call (24x7) technical support during OOO hrs.
• SNOW (Tickets, Catalog Tasks, Service Requests)
• Change Implementation (mostly post business hours)
• Software Updates and License Management
• Lifecycle Tasks
• Healthchecks dashboard preparation and Monitoring
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Training: Be willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
• Follow defined staffing schedule.
• Ensure all the KPI’s are met through following standard processes and procedures.

Skill Set Required:

• Experience on Configuring and Administration of High Availability environment for Exchange Services.
• Strong understanding and experience with MS Exchange 2016/Online in an enterprise environment including backup and restore procedures.
• Extensive knowledge with Outlook, including 2013/2016 and Exchange Online.
• Administration, support, maintenance, and monitoring of the MS Exchange 2013/2016/Exchange Online infrastructure.
• Administration of mailboxes and user accounts, Public Folder creation, replication, and rights assignments.