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L3-IBM Storage
Roles and Responsibilities:
- Performing root cause analysis for severity 1 issues
- Suggesting, Planning/Testing of new technologies and design changes as and when applicable
- Applying patches/upgrades to maintain security level
- Monitoring and maintaining SLA requirements by the team members
- Improve and maintain customer and employee satisfaction by the way of quality in the day to day tasks
Technical and Professional Expertise:
- Should have more than 5 years of expeirece in IBM Storage Administration / Support
- Working Experience on IBM DS 3K, 4K, & 5K, IBM XIV, IBM Storewize V7000, IBM DS8000 Storage Provisioning , Business Copy,Brocade/CISCO SAN Switches
- Experinence in IBM software products and management of advanced replication services (Global Mirror, Metro Mirror and IBM FlashCopy
- Experience in storage provisioning,LUN Management, LUN masking, zoning, performance management and volume management(Planning,allocations and deallocations).
- Must be an ITIL foundation certified and should be familiar with ITIL processes.
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