From hyper-personalization to contactless experiences, the future of CX promises to be exciting, with a focus on both efficiency and empathetic human interactions

Customer experience in banking has transformed from transactional to relational, focusing on digital channels and onboarding new customers

The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services.

When it comes to doing great customer experience work on behalf of HCLTech clients, personas are foundational. But it is harder to create meaningful, actionable personas than people might think.

Journey maps are foundational when it comes to doing great customer experience work on behalf of our clients

Read the blog to learn how you can elevate your agent experience with Bespoke- an AI-powered agent workspace.

Rajiv Shesh on how customer experience drives business growth and innovation

Boost customer experience and loyalty

Virtual assistance and automated customer support have been in use for the last few years, but what drives enterprises now is leveraging the true potential of AI to shape futuristic experiences.

In today's digital era, inefficient contact center agent systems and platforms have emerged as the primary obstacle to driving customer engagement.

With a shift in energy production, distribution, and consumption, the global energy sector is witnessing how technology, ESF factors, and customer experience play an important role in it.

A great customer experience drives loyalty, trust and word-of-mouth for years to come. And a great customer experience starts with Great Customer Research.