In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation

Conversational Analytics enhances marketing through data analytics, personalized content and code generation. It simplifies data, offering insights and strategies for improved outcomes.

The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services.

The utilities industry today is in an environment where customer experience (CX) has become a critical factor for success.

Client tax reporting

When it comes to doing great customer experience work on behalf of HCLTech clients, personas are foundational. But it is harder to create meaningful, actionable personas than people might think.

Journey maps are foundational when it comes to doing great customer experience work on behalf of our clients

Boost customer experience and loyalty

AI and ML empower auto manufacturers to leverage vehicle data, addressing customer needs effectively. Explore insights as James DiMarzio, Consultant at HCLTech, unpacks their transformative impact.

Rajiv Shesh on how customer experience drives business growth and innovation

Read the blog to learn how you can elevate your agent experience with Bespoke- an AI-powered agent workspace.

Today, data offers fresh multidimensional capabilities and broader horizons to manufacturers. Big Data solutions enable an altogether new dimension of research and trend analysis.