Transforming customer experiences using 5G

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

A comprehensive framework with ADvantage Experience

Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

AI-enabled insights to transform customer experience

Leverage cloud-based infrastructure to enable data-driven personalization with HCLTech

In the dynamic landscape of contemporary business, the pursuit of enduring customer experiences compels enterprises to embark on a journey of innovation.

In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation

Customer experience is evolving. Here’s how to master the new technologies, the new strategies and the new rules

Henrik Amsinck, CIO at Falck, reveals how emerging technologies are enhancing healthcare delivery and patient awareness, while exploring the important role of providers in a data-driven landscape

Investing in experience design principles will help organizations drive growth and manage change

Personalization and AI-powered CX can help companies win the battle for customer attention