In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

HOMS is a differentiated omnichannel service offering that delivers a seamless implementation experience across multiple integrated platforms.

HCLTech offers Digital Marketing Services, excelling in multi-channel campaigns, analytics, social CRM, and mobile. Backed by $5M in innovation and cutting-edge tech, we drive results.

AI-enabled insights to transform customer experience

In the dynamic landscape of contemporary business, the pursuit of enduring customer experiences compels enterprises to embark on a journey of innovation.

Multi-channel means retailers are using various platforms to get in touch with the customers’ needs. Mobile apps, websites, SMS, phone hotlines, and in-store services are the usual communication channels a business taps into.

Multichannel Retailing is the process of using multiple channels for selling similar products across different platforms. The platforms may be online and offline and the various channels may be brick and mortar store, online store, mobile store, mobile app store, etc.

In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation

Learn how HCLTech accelerates modernization and helps clients with future-ready omnichannel platforms and fluid workplace services and solutions

Customer experience is evolving. Here’s how to master the new technologies, the new strategies and the new rules

Customer experience in banking has transformed from transactional to relational, focusing on digital channels and onboarding new customers