Introducing HCLTech’s frontline workers solution for retail

When it comes to doing great customer experience work on behalf of HCLTech clients, personas are foundational. But it is harder to create meaningful, actionable personas than people might think.

A great customer experience drives loyalty, trust and word-of-mouth for years to come. And a great customer experience starts with Great Customer Research.

As consumers take greater control of their health-related decisions, healthcare organizations are transforming via modern workplace technology.

Empowers frontline workers with purpose-built tools and innovative technology, delivering seamless integration across services, hardware, and software. It enables to build an environmentally sustainable frontline workplace covering aspects like industry-specific mobile devices, consulting, logistics, frontline platforms, and management.

We are a global technology company that delivers industry- leading capabilities centered around digital, engineering, cloud, software and AI to clients across all major verticals.

HCLTech’s Advantage Experience redefines customer engagement by integrating GenAI to streamline operations, personalize interactions and enhance platform efficiency for Total Experience.

Journey maps are foundational when it comes to doing great customer experience work on behalf of our clients

Genmab is working with HCLTech and Salesforce to accelerate digital transformation and improve patient experiences