Frontline workers influence impact company’s reputation, market perception and profitability. Understanding and addressing their needs can enable enterprises to put their full potential to work.

The COVID-19 pandemic highlighted the challenges faced by frontline workers, who make up over 80% of the global workforce. Listen to this podcast episode by Drew Ehlers and Saurabh Sharma

Discover how HCLTech's innovative solutions are enhancing frontline worker productivity in retail, tackling challenges like manual processes and paper-based workloads.

When it comes to doing great customer experience work on behalf of HCLTech clients, personas are foundational. But it is harder to create meaningful, actionable personas than people might think.

We are a global technology company that delivers industry- leading capabilities centered around digital, engineering, cloud, software and AI to clients across all major verticals.

Journey maps are foundational when it comes to doing great customer experience work on behalf of our clients

Genmab is working with HCLTech and Salesforce to accelerate digital transformation and improve patient experiences

In today's digital era, inefficient contact center agent systems and platforms have emerged as the primary obstacle to driving customer engagement.