HCLTech transforms operations for a leading consumer goods company, leading to streamlined processes, compliant documentation and data automation

Our client is an American corporation that sells print and digital document products and services in more than 160 countries.

Transforming Business Experiences Management for a Swedish Multinational

HCLTech streamlined employee acquisition workflow for an American semiconductor manufacturing company by leveraging Gen-AI, leading to unified operational processes and enhanced employee experience

Centralizing the CRM strategy: Current business challenges

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

HCLTech offers Digital Marketing Services, excelling in multi-channel campaigns, analytics, social CRM, and mobile. Backed by $5M in innovation and cutting-edge tech, we drive results.

In the dynamic landscape of contemporary business, the pursuit of enduring customer experiences compels enterprises to embark on a journey of innovation.

In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation

Customer experience is evolving. Here’s how to master the new technologies, the new strategies and the new rules

Personalization and AI-powered CX can help companies win the battle for customer attention