Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

Rapid Analytics is a fully tested and integrated tactical analytics solution delivered in 6-8 weeks

AI-enabled insights to transform customer experience

Discover how our AI and ML solutions can help you democratize data use and become data-driven and customer-centric.

Unleashing decision intelligence through advanced Analytics and Alteryx

HCLTech Advantage Analytics, powered by AWS data services, integrates AI and ML to enhance the BI experience.

Harnessing the power of AI and analytics for enhanced total experience

Enterprise quality insights and intelligence platform ensures global quality in life sciences via real-time monitoring, data ingestion, and cloud-based enterprise insights.

Retail analytics is the process of providing analytical data on inventory levels, supply chain movement, consumer demand, sales, etc. that are crucial for making marketing, and procurement decisions.

Digital analytics is the process of analyzing digital data from various sources like websites, mobile applications, among others. It provides a clear vision to the organization on how users or customers are behaving.

In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation

A shift from traditional, siloed business intelligence tools to a more dynamic, real-time approach to analytics is emerging