Streamlining omnichannel customer journeys with ML-powered solutions

USA’s largest owner and operator of private clubs achieves Office 365 integration in a month

HCLTech enhanced the client’s customer experience delivery capabilities through like-to-like contact center migration

HCLTech Lucy helps automate chat-based services

HCLTech addressed diverse challenges for a renowned New Zealand-based dairy cooperative exporting to over 130 countries

Enhanced customer service desk ticket resolution processes with a GenAI-based automation tool

CAPEX to OPEX shift with Amazon Connect, enabled in weeks

HCLTech delivers a seamless omnichannel experience for improved customer satisfaction

Centralizing the CRM strategy: Current business challenges

An AI-powered agent workspace for high-performing contact center teams

Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

Accelerate customer service experience transformation with Fluid Contact Center solutions.