Elevating Customer Engagement - Integrating IT and Business Process Automation to Deliver Connected Experiences
In the dynamic landscape of contemporary business, the pursuit of enduring customer experiences compels enterprises to embark on a journey of innovation.
Enhancing customer experience through digital innovation
In a recent episode of the HCLTech Trends and Insights podcast, Rajiv Shesh, Chief Revenue Officer at HCLSoftware, discussed how customer experience is crucial for business growth and innovation
Hyper-personalization: Striking the right balance in customer experience
From hyper-personalization to contactless experiences, the future of CX promises to be exciting, with a focus on both efficiency and empathetic human interactions
From algorithms to action: AI's impact on customer experience
In Australia, organizations are turning to artificial intelligence and its subset, GenAI, to improve customer experience across a wide range of industries, including healthcare and financial services
When it comes to doing great customer experience work on behalf of HCLTech clients, personas are foundational. But it is harder to create meaningful, actionable personas than people might think.
