Artificial intelligence (AI) has been used to facilitate business decisions, but one Chinese company has turned over its chief executive role to an AI bot

Office Depot have embraced a Total Experience strategy to deliver personalized and consistent customer journeys

AI can be a powerful enabler of cost efficiency and enhanced customer engagement, but only when aligned with broader business strategies and operational processes.

Explore the rise of GenAI, its ethical dilemmas, and why enterprises are adopting private AI for better data security, control and compliance in hybrid cloud environments.

For the uninitiated, Generative AI can learn from existing data and create new content. While traditional AI excels in ‘predicting’ trends and results.

AI is powering the development of innovative medical devices and technologies that have the potential to revolutionize healthcare delivery.

Artificial Intelligence

Smart Retail Workplace as a Service

The advent of smartphones, smart appliances, artificial intelligence (AI), and machine learning (ML)-enabled cars has caused a shift in the way customers experience services.

This blog focuses on improving customer support experiences, recognizing that each interaction is pivotal in influencing customer lifetime value and overall revenue growth.

To successfully productionize and scale AI, organizations need to create an AI-ready workforce

Discover how HCLTech's innovative solutions are enhancing frontline worker productivity in retail, tackling challenges like manual processes and paper-based workloads.