
Standardizing business processes for improved customer engagement
HCLTech implemented a compliance-driven migration for a US-based financial services holding company

Standardizing business processes for improved customer engagement and experience
We implemented a compliance-driven migration and automation for a US-based financial services holding company

Crafting a unified digital experience for a multi-brand industrial giant
Modernizing legacy systems for enhanced customer engagement and operational efficiency

Simplifying Insights to Improve Business Decisions
Delivering timely, contextual and scalable insights is crucial for enterprise intelligence but remains a challenging task for empowering business decision-makers.

Redefining customer experience through new-age customer relationship management
Centralizing the CRM strategy: Current business challenges


Future of Customer Experience (CX): Automation, Analytics and Agent Enablement
In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

Building personalised experiences across customers’ digital journeys
A comprehensive framework with ADvantage Experience

Intelligent Customer Engagement
Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

HCLTech X – The Ultimate Engagement Platform
AI-enabled insights to transform customer experience

Enterprise quality insights and intelligence platform
Enterprise quality insights and intelligence platform ensures global quality in life sciences via real-time monitoring, data ingestion, and cloud-based enterprise insights.

Real-time Manufacturing Insights
HCLTech Real-time Manufacturing Insights (RMI) is an innovative IoT-led solution that harnesses AI/ML models to provide an organization with predictive and prescriptive maintenance insights.