An AI-powered agent workspace for high-performing contact center teams

Quinny Lei, Head of Business IT Solutions at a multinational technology company, explores AI’s role in shaping talent management for a skills-driven future

From job skills to new roles, AI is now seen as the next great disruptor

During a fireside chat at World Summit AI, Vijay Guntur, CTO and Head of Ecosystems at HCLTech, shared his view on how organizations can get the most out of AI

The SaaS industry has been growing exponentially and AI can help accelerate the industry’s applications

AI and its subset GenAI at scale need engineering excellence and are essential to embrace as organizations look to accelerate growth

As artificial intelligence continues to advance at a rapid pace, the need to deploy the technology responsibly has become crucial for competitive advantage

Implementing responsible AI at scale will deliver a significant competitive advantage for organizations

How are AI and emerging GenAI tools revolutionizing service models to drive automation, efficiency and personalization across various industries?

New analysis has found that job postings seeking generative AI skills are at an all-time high as US companies shift to accommodate the newest technology trend

Using early-career programs for the future workforce can help IT organizations succeed in the long-term

Using agents to boost productivity, creativity and strategic growth