See how HCLTech is improving operations efficiency and driving long-term savings for one organization, by building Microsoft Azure OpenAI into their customer service desk ticket resolution process.

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

Centralizing the CRM strategy: Current business challenges

Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

AI-enabled insights to transform customer experience

Harnessing the power of AI and analytics for enhanced total experience

A comprehensive framework with ADvantage Experience

AI PC represents a cutt­ing-edge innovation in computing, offering users a versatile platform to explore the realms of AI

AI can be considered as an intelligent robot which possesses the cognitive characteristics of a human being.

Personalization and AI-powered CX can help companies win the battle for customer attention

In Australia, organizations are turning to artificial intelligence and its subset, GenAI, to improve customer experience across a wide range of industries, including healthcare and financial services

Agentic AI is revolutionizing customer experience by going beyond automation, offering real-time personalization and making independent decisions for enhanced ROI