Enhanced customer service desk ticket resolution processes with a GenAI-based automation tool

Boost employee engagement and user experiences efficiently with Alteryx

In this whitepaper with Avasant, we explore how contact centers have evolved into the next frontier of customer experience and define strategies to ensure a positive and seamless CX.

Centralizing the CRM strategy: Current business challenges

Explore how forward-thinking wealth management firms are using chatbots to deliver an outstanding client experience.

Reduce average handle time, improve first call resolution and achieve increased customer satisfaction

AI-enabled insights to transform customer experience

Harnessing the power of AI and analytics for enhanced total experience

GenAI transforms enterprises by enhancing customer experiences, productivity, and personalization. HCLTech's Cognitive Services with IBM watsonx ensure ethical AI and data privacy. Learn more.

An AI-powered agent workspace for high-performing contact center teams

Short description: GenAI has captured the imagination of leaders with its ability to drive productivity, efficiency, quality, velocity and enable new business capabilities

Discover how intelligent process automation combines deep industry expertise with latest technologies to transform healthcare processes into more efficient, patient-centric experiences.