Job description:

Responsibilities Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems. Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security. Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end. Refine and automate regular processes, track issues, and document changes Assist developers with complex query tuning and schema refinement. Provide 24x7 support for critical production systems. Perform scheduled maintenance and support release deployment activities after hours. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.Skills and Qualifications 5+ years MS SQL Server Administration experience required Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools Experience with backups, restores and recovery models Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Server Experience working with Windows server, including Active Directory Excellent written and verbal communication Flexible, team player, get-it-done personality Ability to organize and plan work independently Ability to work in a rapidly changing environment Ability to multi-task and context-switch effectively between different activities and teams MCTS, MCITP, and/or MVP certifications a plusKnowledge on Tools like puppet/GitLab is prefferedKnowledge on Scripting is value additionExpeirence with any additional RDBMS like Oracle/MSSQL/PostgreSQL and NoSQL databases like Cassandra/Couchbase is highly preffered

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.