Job description:

Identity Access Management Domain (OAUTH, OIDC, SAML, Ping Access, Ping Federate)
Cloud platform and container services AWS or OCP , Terraform
GitLab runner, Docker, Helm chart
Microservices (Java, Springboot)
Tools Splunk, DXAPM, Gitlab, Postman
Basic network & firewall knowledge
5-8 years of experience with good analytical and communication skills

• To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
• To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced
• To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
• To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
• To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA