HCL Technologies Annual Report 2023-24
Engineering and R&D Services (ERS)

We are a globally recognized leader in engineering services with expertise in both traditional and digital engineering, coupled with investments in emerging technologies. We help global enterprises across the world increase profitability, create new revenue streams and foster cross-industry collaboration with comprehensive offerings in product engineering, platform engineering, network engineering and manufacturing operations.

Key Highlights

No.0

Recognized as the top engineering services provider*

0+

Enterprises that trust us for their engineering programs

0+

Patents filed on behalf of clients, driving innovation

0+

Engineering labs accelerating time-to-market

$0B+

Addressable market opportunity**

*Everest Group’s 2023 PEAK Matrix* Provider of the Year™
*Zinnov Zones Digital Awards Engineering Report 2022

Accelerating Engineering Innovation Across Industries

As new-age technologies continue to expand the frontiers of engineering and innovation, ERS draws from decades of diverse industry experience to supercharge some of the world’s biggest businesses with their digital engineering, product and platform engineering and cleantech goals.

Our deep-rooted expertise in product and platform engineering translates to end-to-end solutions for our clients across a wide spectrum of industries, including ISVs, consumer electronics, semiconductor, telecom and networking, medical, manufacturing and transportation. We understand the challenges, opportunities and needs for each of these industries and help our clients establish the digital bedrock for their product innovation and engineering to deliver transformative digital experiences to thrive in this era of disruption.

Differentiators

  • Strategic blend of traditional and digital engineering to provide greater certainty of outcomes for clients
  • Outcome-based approach that focuses on going beyond efficiency
  • Investments in 110+ engineering labs, 65+ solution accelerators and 20+ CoEs focused on nurturing emerging technologies
  • Best practices from multiple industries working with top R&D spenders across 10 verticals and 40 micro-verticals
  • Customer-centric innovations and patents to help enterprises stay ahead of competition
  • Systematically orchestrated ecosystems to create special value for our clients and innovate for the future

Key Areas of Focus

GenAI
HCLTech helps organizations identify AI opportunities, develop strategies and create roadmaps for implementing diverse AI solutions. From GenAI to automation to quantum computing and 5G, we are ahead of technology cycles to ensure that our clients make the right business choices at the right time.

We offer a full-stack approach, from chip design and data engineering to large language models and AI-powered applications. This breadth, combined with over a decade of AI expertise and partnerships with top innovators in the space, allows us to unlock the disruptive potential of GenAI across diverse domains like IT services, software development, semiconductor and medtech.

The recently launched HCLTech AI ForceTM is a dynamic suite of GenAI-powered solutions, designed to deliver engineering lifecycle transformation, amplified enterprise efficiency and accelerated time to market. HCLTech AI ForceTM injects intelligence into every facet of the software and engineering workflows, from software development and testing to support and maintenance.

Building Intelligent Solutions
With our core engineering capabilities and years of experience in AI, our approach to GenAI remains practical focusing on secure and responsible deployment:

  • Copilot Apps for Enterprises: Applications built on top of GenAI and LLM building blocks for on-prem/cloud deployment to assist or enhance any existing operations and workflow at enterprise level.
  • Human-like Conversation Experiences:Immersive conversational applications with responsible AI integration and voice support incorporated smoothly into enterprise information systems.
  • NLP and Computer Vision Solutions:Tailored natural language processing (NLP) and computer vision solutions, encompassing custom AI models, MLOps pipeline implementation and seamless integration with enterprise applications for optimal performance.
  • Custom LLM-based Solutions:Applications built by finetuning large language model (LLM) on enterprise/ domain-specific self-instruct data. We can leverage Open Source Commercial LLMs (e.g., Llama2, Falcon, MPT, StarCoder, etc.) as foundational models.

Vertical Focus
ERS is sharpening its focus and strategically targeting high-growth verticals such as automotive, technology, semiconductors and manufacturing, which are undergoing transformative shifts and embracing game-changing technologies. By aligning with these pioneering sectors, HCLTech is developing targeted solutions and value propositions that directly address their unique challenges and help unlock their full potential. This focus ensures that we deliver the most impactful results and remain at the forefront of industry evolution.

Seamless Experience
Leveraging our expertise in engineering digital platforms, we are passionate about crafting interactions beyond physical spaces that empower consumers to connect with the world around them effortlessly. From the passenger journey in a car to navigating an elevator, to cutting-edge retail platforms, we engineer seamless digital experiences across various touchpoints.

IT-OT Convergence
Manufacturing is becoming more diversified following geo-political uncertainties and organizations are building high-tech and high-value manufacturing facilities. This presents a tremendous opportunity for organizations to break down silos between the IT and OT stack to unlock real-time data insights and optimized operations across the board. Our unique experience across infrastructure, applications, engineering and digital technologies puts us in a great position to deliver significant value and guide the journey toward a more integrated and intelligent future.

Cleantech
HCLTech is spearheading the charge toward a sustainable future by prioritizing clean technologies throughout the engineering lifecycle. Our focus is on designing and engineering products that are inherently clean and green, minimizing environmental impact from the outset. We are actively involved in developing cleaner manufacturing methods, fostering energy efficiency in projects and crafting intelligent systems for responsible resource management.

Accelerated Push for Automotive Dominance
HCLTech is rapidly expanding its footprint in the automotive industry, aiming to become a major player with solutions spanning the entire vehicle development lifecycle, from chip to cloud. The recent acquisition of ASAP Group, a leading German engineering services provider with deep automotive expertise, signifies a strategic step in this direction.

By merging HCLTech’s global reach and digital capabilities with ASAP’s established reputation and automotive domain knowledge, the company is now strongly positioned to deliver comprehensive solutions across the CASE (connected, autonomous, shared and sustainable, electric) domains. This strategic move positions HCLTech as a strong partner for driving innovation in the future of mobility and strengthens our presence in the German market, a key hub for automotive innovation.

HCLTech’s comprehensive suite of services covers the entire automotive engineering lifecycle. This includes expertise in crucial areas for modern cars, such as Advanced Driver Assistance Systems (ADAS), electric vehicle powertrain technologies and connected car solutions. Our capabilities extend beyond these specific areas, encompassing chip design, embedded systems, software development and cloud integration, ensuring a holistic approach to vehicle development.

ERS

Analysts Speak

Quotes

HCLTech recognized as a Leader in IDC MarketScape: Worldwide Software Engineering Services 2023 Vendor Assessment

HCLTech enables seamless adoption of software engineering initiatives, highlighting bespoke frameworks in key use cases to unlock inherent value for their clients. HCLTech’s commitment to customized frameworks helps clients gain confidence and accelerates adoption. The synergy between their software engineering services team and internal research, CoE teams, ecosystem partners and clients ensure a collaborative approach to identify and co-create solutions.”

Mukesh Dialani
Research Vice President, Digital Engineering and Operational Technology Services, IDC

Quotes

HCLTech ranked as No. 1 engineering services provider by Everest Group

We are pleased to recognize HCLTech as a top performer in our Engineering Services PEAK Matrix Provider of the Year Awards. HCLTech has performed consistently well across multiple important engineering segments such as software products, digital products, digital twins, industry 4.0 and connected medical devices as evaluated under multiple PEAK Matrix® assessments conducted in CY23. It stood out for its investments in upskilling talent, building CoEs and forging strategic partnerships with multiple hardware and software vendors.

Akshat Vaid
Partner, Everest Group

Quotes

HCLTech commended for engineering services and PLM capabilities

PLM is an essential component of large digital transformation programs and companies are investing heavily in digital thread and digital twin initiatives to ensure end-to-end digital continuity. HCLTech, with its strong Engineering Services heritage and extensive PLM capabilities, is well equipped to help clients achieve their business objectives by embracing a product-centric approach.”

Peter Bilello
President & Chief Executive Officer, CIMdata