Digital Workforce
The digitalCOLLEAGUE (dC) is HCLTech’s domain-intensive, role-based, single-UI platform that works in collaboration with the human workforce. The platform, powered by emerging transformation technologies, fosters a truly digital workforce where human-machine collaboration enhances business operations, improving top line growth, cost efficiency, customer satisfaction and return on asset investment.
IT and
Business Services (ITBS)
ITBS offers a comprehensive suite of digital transformation solutions in applications, AI, infrastructure, cloud and digital process operations to support the evolving requirements of global enterprises.
75+ of Fortune 200
- Leadership in cloud transformation
- Pioneering in integrating and transforming application and infrastructure services
- Differentiated Challenger in apps and data modernization
- GenAI starting to serve as a growth catalyst for data, cloud services, cybersecurity and the SaaS market
$0T*
Addressable market
$0B
FY24 revenue
0%
FY24 growth in constant currency (YoY)
*Gartner (April 2024)Building the Resilient Digital Enterprise
Digital Business Services(DBS)
To stay agile in a rapidly changing business environment, enterprises need to reimagine technology, business architecture, operations, skills, talent and culture. HCLTech’s DBS unit helps enterprises challenge the status quo by transforming their operating models, by identifying and rethinking the right experiences, enabling them with composable platforms and optimizing them with data-driven insights, all while ensuring sustainable value creation and impact.
Our Offerings
Digital Business Services help clients transform their value chains through five focus areas:
- Digital Consulting helps enterprises reimagine their value chains with experiences at the core to deliver innovative solutions. We offer experience design, industry capability definition, agile delivery transformation and organizational agility, empowering clients to reimagine their enterprise value chains.
- Custom Application Services help clients redesign and modernize their applications and platforms via composable architectures, microservices and cloud-based application consumption.
- Commercial Application Services focus on enterprise products and platforms, software as a service, customer engagement platforms and business integration services. These services generate intrinsic value for clients through significant ROI and business outcomes across the enterprise.
- Data and AI Services facilitate the enterprise to modernize data, simplify insights and scale AI to reduce tech debt, enhance data velocity and trust, deliver actionable insights and provide personalized experiences to transform human experiences and operations with AI.
- Application Management Services with our digital execution framework FENIX and ASM 2.0 proposition focused on next-gen operating model transformation across global enterprises.
Our Differentiators
Integrated Digital Business Services
Full portfolio of offerings — Digital Consulting, Commercial Apps, Custom Apps Engineering, Data and AI collaborate — to deliver value to clients.
Hyperautomation capabilities
This helps clients shorten the app development lifecycle, save costs and drive efficiencies.
Innovation
Our 60+ Innovation Labs and Scale Delivery centers help us co-innovate solutions at scale for clients.
Investment in next-gen technology
This helps us deepen and build capabilities in next-gen technologies like GenAI, blockchain, web 3.0 and metaverse, and engage with clients to co-create new and innovative products and platforms with faster time-to-value.
Industry-leading frameworks and solution IPs
FENIX, ASM 2.0 and Nexus frameworks have revolutionized how we strategize, execute and monitor apps. Our Digital 360 Advantage suite of solution IPs have enabled rich, data-oriented customer experiences.
Integrated Application Development (AD) and Application Service Management (ASM) execution
Expanded FENIX digital execution framework with ASM 2.0 proposition that focuses on next-gen operating model and platform for execution of ASM engagements.
Key Highlights
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Patents powering 75+ solution offerings and IPs to drive innovation for our clients
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Global enterprises that trust us for their digital transformation programs
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Partners achieving breakthroughs through collaboration with HCLTech
Clients Speak
HCLTech helped us not only improve business processes and onboard new divisions but also reduce the technical debt. This allowed Stanley Black & Decker to simplify the application use with an intuitive UI and increase service levels to our clients.”
Stephen Mascola
Senior Director IT - CRM, Stanley Black & Decker
Engagement with our fans and community is of the utmost importance for Cricket Australia. We are focused on keeping people engaged in the sport from the moment they first pick up a bat and ball or watch a game. HCLTech has already supported us in transforming our tech stack and improving Australian Cricket’s participant and fan digital experiences. The extension of this partnership and the world-class technology it provides will help cricket maintain and improve its place as the leading sport in the country.”
Donald Elliott
General Manager, Australian Cricket Technology
This strategically important project will allow Oriola to better respond to future customer and business needs, strengthen collaboration across the company, improve transparency and support managing the business in a cross-market operating model. Through a common system, we will strengthen our processes and have access to common data, both of which will support us in serving our customers better.”
Mikael Nurmi
Chief Digital Officer, Oriola
Analysts Speak
IDC MarketScape Worldwide Application Modernization Services 2023 Vendor Assessment
Against IDC’s public cloud certification category, HCLTech exceeded industry benchmarks for talent certified on IBM and Alibaba, as well as AWS, GCP, Azure and Oracle. Against IDC’s ISV skills and talent category, HCLTech exceeded benchmarks for the percentage of modernization staff dedicated to modernizing Microsoft, SAP and Oracle applications. Client feedback revealed that HCLTech’s strengths centered on providing strong teams that were well connected within enterprise modernization efforts and possessed institutional knowledge of legacy environments. Clients also added that HCLTech was professional, had superb communication skills and possessed a deep body of previous experience in modernization that the clients could leverage.”
Peter Marston
Research Director, Worldwide Intelligent Application Services, IDC
Microsoft Dynamics 365 Services PEAK Matrix® Assessment 2023
HCLTech has showcased strong domain knowledge in BFSI and public sector for Dynamics 365 services. Also, it has invested in developing a wide array of horizontal and vertical-specific IPs and solutions leveraging next- generation capabilities. Clients have appreciated its balanced onshore and offshore resource mix. Collectively, these capabilities have helped position HCLTech as a Leader on Everest Group’s Microsoft Dynamics 365 Services PEAK Matrix® Assessment 2023.”
AS Yamohiadeen
Practice Director, Everest Group
ISG Provider Lens™ Salesforce Ecosystem Partners - Managed Application Services for Large Enterprises - US 2023
HCLTech is an excellent Salesforce implementation partner with remarkable growth in the US.”
Rainer Suletzki
Lead Analyst, ISG
Partners Speak
The synergy of the CloudSMART program with the RISE with SAP offering will help customers maximize business value while leveraging cloud innovations on their journey to an intelligent enterprise. We look forward to the continued strategic partnership with HCLTech.”
Harald Martin
Senior Vice President, Services Partner Business Development, Cloud Success Services, SAP SE
The collaboration between HCLTech and Pega creates a terrific combination of technological expertise and innovative solutions to supercharge remarkable business transformations for our clients.”
Alan Trefler
Founder & CEO, Pegasystems
Success stories like these really signify the essence of our partnership and the value that we can unlock for our clients while working together.”
Tony Sanders
Senior Director, Americas Partner Sales, Adobe
The combination of the Databricks Data Intelligence Platform, built on the lakehouse architecture, and HCLTech’s capabilities in business consulting, data engineering and data science capacities, have been instrumental in helping our joint customers achieve their strategic data plus AI transformation objectives. HCLTech has proven to be a powerful business partner, combining technical and data capabilities, industry experience, IP and innovation to deliver business value.”
Jason McIntyre
Vice President, Partnership Development, Databricks
Vision for FY25
Our vision is to help our clients leverage the latest technologies to accelerate their digital transformation.
We are committed to strengthening our capabilities in new-age technologies and domains, reimagining core processes in digital business and fostering talent and skill transformation at an accelerated pace. With a focus on incubating industry-specific products and platforms, we aim to create innovative solutions that drive tangible value for our customers.
As part of our strategy, we have infused GenAI into every aspect of our business. From operations to development, testing and beyond, we are committed to driving GenAI adoption at scale.
GenAI will empower us to optimize processes, enhance efficiency and unlock new opportunities for innovation across the organization. By embracing GenAI as a foundational element of our propositions, we are poised to deliver exceptional value and stay at the forefront of the digital business landscape.
Digital Foundation Services (DFS)
DFS forms the bedrock of digital transformation journeys, offering next-gen AI and hyper automation-led infrastructure services and digital solutions. We are the only service provider globally to be recognized as a Leader in all Gartner Magic Quadrant™ reports related to DF services for 2022 and 2023.
Our Offerings
- Hybrid and Multicloud Services: Services in private/ hybrid cloud, cloud-native, multicloud deployments, edge computing and data center solutions.
- Digital Workplace Services: Highly personalized, experience-led and resilient end-user services, including next-gen smart service desk, to our clients.
- Networks Services: We enable large enterprises and telcos to modernize and manage their network infrastructure with solutions like SDWAN and private 5G.
- Cybersecurity Services: Services in next-gen security areas, including managed detection and response (MDR), AI and GenAI, identity and access management (IAM) and data security and services to enable clients to meet their compliance and regulatory environment.
- Unified Service Management and Intelligent Operations: We deliver efficiency and greater supplier management synergy, facilitating the assessment of the right service integration and management model for clients.
Our Differentiators
- Focus on hyperautomation and outcomes. Hyperautomated infrastructure services and digital solutions by HCLTech, proven automation and delivery platforms
- Resilient and secure services based on robust cybersecurity frameworks like Zero-Trust and Digital Identity
- Platform-centric delivery instead of people-centric delivery
- Hyper-personalized experience for end users powered by comprehensive suite of Fluid workplace solutions
- A global talent workforce with new-age skills and experience of embracing latest industry-leading solutions and operating models
Analysts Speak
ISG Provider Lens™ Cybersecurity - Solutions and Services - Strategic Security Services
HCLTech takes a phased approach to delivering SSS. It develops a clear understanding of client needs and evolving market dynamics and trends to deliver a scalable strategy that includes a resilient security posture by design.”
Gowtham Kumar Sampath
Assistant Director and Principal Analyst, ISG
IDC MarketScape: European Human-First Digital Workplace Services 2023 Vendor Assessment
HCLTech has successfully strengthened its workplace consultancy capabilities with a focus on experience design and formalized its commitment to an XLA-based approach through contractual commitments with most of its customers. Extensive investment in human-first focused IP points to an ongoing commitment to future-proof its DWS offer.”
Meike Escherich
Associate Research Director, European Future of Work, IDC
ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Consulting Services - U.S. 2023
In-depth industry know-how and strong technology delivery models are the major differentiators of HCLTech in the U.S. market.”
Dr. Tapati Bandopadhyay
Lead Analyst, ISG
Client Speak
In HCLTech, we found a partner who can help us innovate and scale effortlessly on a strong cloud foundation, strengthen our agility and competitiveness and help us maximize business value from our cloud transformation initiatives.”
Anne Hadler
Anne Hadler, Head of IT Governance and Cross Functional Services, Siemens AG
Partners Speak
Our partnership with HCLTech helps our clients transform their offices through cost-effective managed services that support the ongoing evolution of workspaces. As we reimagine the modern office, we are making it easier to support collaboration and productivity among workers, whether they are in the office or elsewhere.”
Alexandra Zagury
Vice President of Partner Managed and as-a-Service Sales, Cisco
Organizations across the globe select the AI-native Falcon platform to transform and consolidate their cybersecurity. Our partnership with HCLTech extends the reach of the Falcon platform to new customers and markets, expediting spend consolidation and improving operational efficiencies. We are proud of the success that we’re experiencing with HCLTech and are excited about the opportunity ahead – jointly on a mission to secure the world’s largest enterprises on cybersecurity’s winning platform.”
Daniel Bernard
Chief Business Officer, CrowdStrike
HCLTech offers a wealth of ServiceNow expertise to the world’s leading businesses. It is an honor to extend our partnership to the co-creation of industry-specific GenAI solutions that will ignite our customers´ growth engines with transformative experiences.”
Bill McDermott
Chairman and CEO, ServiceNow
Digital Process Operations (DPO)
DPO delivers next-generation operating models that can sustain high levels of speed, agility, efficiency and transformation within enterprises. We help our clients revolutionize customer experiences, modernize the business value chain end-to- end, unlock business capital and stay ahead of competition by leveraging our domain expertise, engineering, AI and GenAI capabilities and best-in-breed partner ecosystem. HCLTech’s integrated technology-led digital operations model reimagines client’s operations across three broad digital stacks: digital workforce, digital process and digital technology.
Digital Process
HCLTech deploys its ReOPS framework to drive transformation and re-engineering in business processes. This framework enables the identification, simplification, standardization and automation of processes through a data-driven approach. With our proprietary 3-Lever Business Process Modeling approach, AI-powered tools and comprehensive process blueprints, we help enterprises create digital target operating models for effective process discovery and orchestration.
Digital Technology
HCLTech leverages its Enterprise Function as a Service (EFaaS) model to provide on-cloud solutions for enterprises seeking cost reduction through business process optimization, application platform standardization/modernization and utility-based models. With EFaaS, we implement top technologies, deliver operational services and ensure integrated SLAs in a flexible cost model.
HCLTech’s value engineering approach, powered by AI and GenAI, infuses digital capabilities into its products and services using enterprise-grade orchestration, engineering platforms and robust partner ecosystem. Our AI Center of Excellence prioritizes high-impact, high-value use cases across verticals and service lines and defines the spirit and framework for ethical and responsible GenAI. Our dedicated team of GenAI experts, use case library and solutions redefine customer experience and deliver enhanced business productivity. Some of our key engagements include developing automated KYC verification process via facial recognition for a leading bank, automated invoice validation through anomaly detection for a top oil and gas major and establishing a hyper-personalized customer experience center for a leading education company.
With state-of-the-art delivery centers across US, Europe, Latin America, India and Asia Pacific, DPO leverages its Integrated Global Delivery Model (IGDM) to provide clients with the best ‘rightshore’ delivery model. Our dedicated team of hyperautomation experts leverages robotic process automation (RPA), AI and GenAI, design principles and intelligent analytics to solve industry leading problems of our clients seamlessly.
Vision for FY25
Building on our strong growth over the years, we will focus on the following:
- Develop differentiated verticalized value propositions through strategic investments in IPs, CoEs and partner ecosystem to offer superior client value: i360 order-to- cash offering for manufacturing and oil and gas clients.
- Technology-led, AI-enabled innovation with customer experience at the core: We will continue to invest in new age technologies such as AI and GenAI, data analytics, CX labs, cloud and platform-based services. A significant part of this investment would also focus on training our employees on these new technologies.
- Continue creating custom target operating models and engagement constructs, driving the right balance of control, cost, flexibility and risk: HCLTech has executed varied engagement constructs ranging from joint venture, carve-out, build-operate-transfer, assisted captive, hybrid, pure-play third-party outsourcing and co-sourcing models in vested contracts for higher skin- in-the-game to deliver financial and business outcomes.
Analysts Speak
Intelligent Document Processing Products PEAK Matrix® Assessment 2023
HCLTech’s IDP platform EXACTO™, offers robust digitization, classification and extraction capabilities for semi-structured and unstructured documents. The interactive assessment generator capability iKnow, which creates training questionnaires from eBooks and manuals, along with capabilities such as generating text summaries and comparing legal contracts, are key differentiators for its IDP solution. The rich domain ontologies in trade processing, medical document triage and KYC, ability to generate synthetic data for improving model performance and the native web-crawling capability, have been instrumental for HCLTech to emerge as a Leader on Everest Group’s Unstructured Document Processing PEAK Matrix® Assessment 2023.”
Vaibhav Bansal
Vice President, Everest Group
Avasant Banking Process Transformation 2023 RadarViewTM
Rising competition from fintechs and significant regulatory pressure require banks to transform processes in order to stay in tune with emerging service delivery models. HCLTech differentiates itself from its competitors through its deep domain expertise and continued investments in building extensive partnerships.”
Shwetank Saini
Associate Research Director, Avasant
Everest Group Banking Operations – Services PEAK Matrix® Assessment 2023
HCLTech continues to strengthen its position in established geographies like North America, the UK and Continental Europe, while making strategic inroads into emerging markets like the MEA region. With new client wins in lending, payments, retail banking and trade finance, HCLTech demonstrates its capabilities in catering to diverse financial domains.”
Sahil Chaudhary
Practice Director, Everest Group
Partner Speak
HCLTech and Automation Anywhere enjoy a strong partnership to help organizations globally transform their business by streamlining their complex enterprise processes and workflows with AI-powered automation to drive massive productivity gains and cost savings.”
Mihir Shukla
CEO and Co-founder, Automation Anywhere
HCLTech Career Shaper™
HCLTech Career Shaper™ is the cornerstone of our EdTech Business Services and is dedicated to advancing talent acquisition, transformation and mobility for enterprises, talent development organizations and government skills initiatives. This dynamic platform serves as both a learning and assessment hub, providing a comprehensive array of products and solutions.
Career Shaper™ leverages HCLTech’s extensive expertise in IT and engineering services. This comprehensive suite includes role-based learning programs, an assessment center featuring proctored assessments and hiring tests, a learning management system, immersive labs, domain-infused Capstones (Capstones are tech projects wherein learners can solve real world problems and challenges by applying the knowledge and skills they have acquired), intelligent deductive reports (that include score cards, proficiency reports, user attempt reports, etc.) and customizable learning pathways. These features are designed to facilitate talent readiness for existing and emerging roles, empowering individuals to adapt and excel in dynamic environments.
Key Highlights
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Tech role-based learning programs and assessments
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Organizations in G2000 and equivalent companies as clients
0K+
Concurrency for hiring tests
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Concurrent learners
Our Offerings
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Platform and Products
We offer robust, secure and compliance-driven technology platform solutions compatible with existing human resource management systems or learning management systems. Our customizable platform delivers curated job-specific learning, assessments, immersive labs with over 25,000 practice tests, near-live environment Capstones and custom reports.
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Learning Solutions
Our domain-infused tech-learning-by-doing approach fosters a low-penalty, safe learning environment, amplifying talent productivity and learning effectiveness. With our technology role-based learning programs spanning AI, cloud, cyber, data, digital, engineering and more, individuals are empowered to swiftly adapt to new roles or enhance existing skills. We bring in industry practitioners and academicians to facilitate instructor-led skilling sessions.
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Assessment Solutions
Our assessment platform enables over 150 job-specific assessments, including hackathons and code jams, tailored for technology and engineering roles and has a vast inventory of over 320,000 evaluations in the bank. We specialize in curating customized competency-based evaluations designed for skills-gap analysis, assessing job readiness and providing personalized career pathway recommendations.
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University and Higher Education Solutions
We offer competency-based and industry- aligned learning programs in engineering, IT, data, cyber, cloud, AI, data center management and networking and other solutions that include learning products and labs to universities and higher education institutions.
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Talent Advisory Services
Our team crafts and executes a holistic talent transformation strategy encompassing recruitment, skilling and repurposing initiatives at scale. We ensure seamless alignment with our clients’ business visions to drive sustained growth and success.
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Integrated Services/Managed Services
We provide comprehensive support including platform assistance, cloud management, dedicated program managers, coaches, mentors and customized content and reports.
Our Differentiators
- Omni-channel program delivery, seamlessly integrating a mobile platform to supplement or complement the web-based learning experience, facilitating enhanced candidate engagement.
- Expertise from all service lines in HCLTech to drive continuous innovation, ensuring the delivery of relevant learning and assessment programs that meet the evolving needs of our clients.
- Domain-infused learning content and multi- disciplinary programs, setting us apart from the competition.
- Programs spanning entry-level jobs, early careers, return-to-work, upskilling for continuity, cross-skilling for inclusivity and for those who want to stay relevant in the digital world.
- Global experience in setting up IT operations, focusing on localized talent development for global career success.
Some of our Fortune 500 and Global 2000 clients in engineering, gaming, publishing, BFSI, healthcare and talent advisory have chosen HCLTech’s Career Shaper™ for scaling entry-level tech skilling, upskilling for talent mobility, setting up strategic delivery units, etc. Additionally, we have established partnerships across key regions including North America, EMEA and APAC. Our involvement in government initiatives to develop local talent, skilling sectorial councils and large organizations underscores our commitment to shaping talent transformation strategies
Collaborations with NCVET and NSDC
HCLTech has been granted the Dual Awarding Body status by National Council of Vocational Education and Training (NCVET), under the Ministry of Skill Development and Entrepreneurship. We are the first non-government institution in India to receive this recognition. We will serve as both an awarding body and an assessment agency for our approved and adopted qualifications listed on the National Qualifications Register (NQR). The first set of approved qualifications include Data Engineering with Analytics and Visualization, Full Stack Java Developer with AI and Java Web Development with AI.
HCLTech and the National Skill Development Corporation (NSDC) inked a strategic partnership to jointly provide solutions in the areas of skilling and assessments for educational institutions, enterprises, job aspirants as well as for companies in the learning and development space. The focus of the partnership is to facilitate adoption of competency-based job skilling and assessments by all 36+ sectors through standard frameworks approved by the National Council for Vocational Education and Training (NCVET).
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