AI and GenAI technologies are rapidly changing the face of enterprises, public institutions, consumers and society at large. Our full-stack proposition addresses the entirety of an enterprise’s GenAI needs, covering business transformation, business processes, products, applications, platforms, data, cognitive infrastructure and semiconductor design. These full-stack capabilities are unparalleled in the market right now, and our flagship offerings of AI Force^TM and Enterprise AI Foundry, along with our global network of AI labs, are bringing them to life for our clients across the globe.

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Annual Report 2023-24

Our Three Key Offerings

AI Force^TM
It offers a highly customizable suite of GenAI- based solutions that inject intelligence into every aspect of software development and engineering workflows to improve efficiency and quality. Through our accelerator- supported, consulting-driven approach, our solutions are highly tailored and able to accommodate the most unique of our clients’ needs, while benefiting from a more cost- effective price point and a faster delivery experience. AI ForceTM is integrated with all the leading LLMs including Google Gemini, Microsoft GitHub Copilot (GHC), IBM watsonX, Amazon Claude 3 and OpenAI.

Enterprise AI Foundry
This is an integrated suite of assets combining data engineering and AI with cognitive infrastructure to accelerate GenAI-led transformation across enterprise value chains.

AI Labs
These provide a collaborative space for our clients to build GenAI POCs and take them to scale production at a swift space. These labs, set up to power innovation and build industry MVPs, have hosted over 1,400 customer engagements and have been engaged in over 200 projects for GenAI advisory, engineering and consulting services. All our labs include a Microsoft GHC CoE and are designed to enable:

• Early strategy discussions with clients on their GenAI vision and exploration of the “art of possible” with a global showcase of use cases and implementations
• Hands-on acceleration across engineering, design and operations
• Reskilling and learning workshops for building modern AI skills and practices

Our Strategic Focus Areas

Our comprehensive and full-stack approach prioritizes innovation while upholding ethical AI standards for privacy, intellectual property, fairness and accuracy.

HCLTech has successfully implemented specialized chips designed specifically to run AI workloads efficiently for faster throughput and power efficiencies. We are also helping our semiconductor chip customers go to market faster by using AI for processes such as design, layout, porting, etc.

In addition, we empower businesses with a wide range of services around Cognitive Infrastructure. We deliver solutions around high-performance compute, storage, network infrastructure optimization and security. In terms of software engineering, we build powerful and intelligent solutions such as GenAI Copilots, human-like conversation bots, NLP and computer vision applications and products, which are designed to revolutionize processes, workflows and operations. The solutions are built on the foundation of advanced GenAI and LLM technologies, ensuring seamless on-prem/cloud deployment for enhanced efficiency and platform independence.

Our solutions are also ecosystem-driven having been built in collaboration with hyperscalers, semiconductor chip and tech OEMs coupled with a vertical-aligned approach, leveraging custom language models to tailor solutions for industries. We prioritize capability building through partnerships with academia, consulting and industry, while offering horizontal solutions to address diverse business needs.

Our Innovations

Breakthrough innovation in silicon as the foundation for GenAI:

• Custom chips developed with hardware accelerators like Transformers, Variational AutoEncoders (VAEs) and Deep Convolutional GAN (DCGAN) significantly improve the performance of specific AI models and hyper-local AI models with guaranteed low-latency and high-performance/watts compared to COTS CPU/GPUs. These chips improve the compute efficiency and deliver the performance needed to handle demanding GenAI workloads, enabling the processing of massive datasets for superior content and context understanding.
  
  They are designed with the most efficient architecture that will facilitate a variety of newer and better user experiences.
• Extreme compression technology for deep learning to offer near-edge AI solutions in IoT and consumer markets on their existing low MCU devices with 256 KB

Breakthrough innovation in silicon lifecycle development through GenAI:

• GenAI-assisted pre- and post-silicon and platform validation
• Porting of implementation across foundries and technology nodes
• Code Generator: Productivity improvements for auto code generation, such as for log parsing, file system creation for the cloud performance benchmarking projects which delivers around 25% productivity improvement
• Meta Mate (Llama 2) Integration: For test documentation and code review
• Smart Migration and WorkSmart: Adoption of GenAI for derivative and technology migration
• ROIC Model for Data Centers: The model helps clients make informed decisions on the Cognitive Infrastructure needed for their AI journey. Our AI labs have the infrastructure in place to enable clients to deploy their models and test them to assess their return on invested capital.
• Copilot Apps for Enterprises: Applications built on top of GenAI and LLM building blocks for on-prem/cloud deployment to assist or enhance any existing operations and workflows at the enterprise level.
• Human-like Conversation Experiences: Immersive conversational applications with responsible AI integration, voice support and incorporated smoothly into enterprise information systems.
• NLP and Computer Vision Solutions: Tailored NLP/ Computer Vision solutions, encompassing custom AI models, MLOps pipeline implementation and seamless integration with enterprise applications for optimal performance.
• Custom LLM-based Solutions: Applications built by fine-tuning LLM on enterprise/domain specific self- instruct data using open-source commercial LLMs as foundational models.

We will continue to use our engineering depth to create new GenAI-enabled solutions that deliver superior value to our clients, achieve powerful outcomes and enable HCLTech to offer differentiated and relevant solution offerings.

Our Investments

Fueling our momentum in the AI and GenAI market is our solid investment in people, places and partnerships:

• People: HCLTech understands the critical need for skilled GenAI talent. We are committed to comprehensive training dedicated to developing both our internal solution developers and our clients’ implementation teams. Partnering with top-tier technology companies, the HCLTech global GenAI academy equips our teams with cutting-edge expertise in GenAI. This ensures everyone involved stays ahead of the curve and maximizes the transformative potential of this powerful technology. We have made an incremental commitment of training 50,000 additional HCLTechies on AI and GenAI skills during this fiscal year. Our focus is on Data/AI/GenAI developer skilling across the stack with a special focus on creating a cohort of Data /AI principals.
• Places: We have opened AI labs in UK, US and India and a GenAI-dedicated data center in Austin, Texas. We have also recently announced a new collaboration to establish a GenAI CoE based on the IBM watsonx™ AI and data platform.
• Partnerships: Our expansive ecosystem of partners continues to be our bedrock of growth in this market. We have strategic partnerships with all the leading hyperscalers, ISVs and systems OEMs that keep us at the forefront of the key innovations happening in this space.

Value Creation for Clients

Here are some examples of the business impact we have created for clients through our AI and GenAI offerings:

• A leading technology company collaborated with us to innovate their workflow processes using GenAI, leading to remarkable improvements in automated data handling, operational efficiency, resource management and accelerated service delivery, culminating in a more insightful gaming user experience.
• A leading healthcare provider partnered with us to develop an LLM-powered medical conversational agent, significantly saving healthcare workers’ time by over 40% and enhancing patient care through swift, accurate responses.
• Collaborating with a semiconductor leader, we played a crucial role in the development of a high-performance edge inference chip by utilizing in-memory compute architecture and leveraging our expertise in system-on- chip (SoC) design, packaging and validation.
• A major European bank partnered with us to develop a cognitive banking helpdesk solution which not only improved customer service efficiency by over 20% but also enabled service customization and language versatility, promoting a seamless banking experience.
• A leading medical technology company leveraged our innovative voice recognition platform to transform their medical procedures with the help of touch-free control for endoscopes, enhancing procedural efficiency and safety.
• A global automotive leader partnered with us to revolutionize design optimization and predictive performance analysis through the development of a no- code AI software solution, marking a significant milestone in automotive engineering. The collaboration included streamlining engineering designs, anticipating workflows through 3D deep learning and implementing uncertainty quantification for scenario-based model behavior analysis.
• We established a GenAI lab for a pharmaceutical company dedicated to enabling pioneering research and development. We focused on building a cognitively-equipped infrastructure and creating evidence-based solutions for complex challenges, thereby accelerating drug discovery while adhering to responsible AI guidelines.