Digital Transformation in Insurance Industry

Overview

Digital Transformation for Seamless Customer Experience

Digital transformation is empowering insurers with the tools they need to give customers excellent service, without overextending their resources. We enable insurers to adopt design-thinking-based automation that helps customers easily access services, improve operational processes and develop omnichannel customer services to connect and offer real-time solutions.

Our offerings are driven by customer-centric digitalization that result in seamless experiences, personalized products, no-contact services via chatbots/self-service portals, prompt response and resolutions and faster claims processing.

Offerings

Modernizing the Insurance Landscape with Digital Transformation

Enable seamless customer experience through design thinking, persona-based customer journeys to improve digital adoption.

De-risking legacy modernization and core system consolidation

HCLTech focuses on reducing technical debt and time-to-market through no-code/low code platforms, legacy modernization, core PAS consolidation and cloud enablement for insurers.

Policy administration system transformation

We drive end-to-end transformation of policy administration systems for insurers, from advisory to execution, including process capability assessment, digital enablement, system rationalization and modern platform implementations with upgrades and domain-centric transformations.

Claims management transformation

AI-enabled solutions are built to reduce the cost of claims through automated prediction and effective claims management. This includes automated intake and processing, insights-driven actions, process improvements and automated settlements.

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Why Us

Why HCLTech for Digital Transformation Solutions?

HCLTech’s solutions for the insurance industry - driven by our engineering DNA, deep domain expertise and partner ecosystem - enable insurers to accelerate their digital transformation journeys.