Overview
Accelerate your digital transformation with HCLTech’s GenAI-led best-of-breed service management platforms.
Combining partner solutions like the Now Platform®️ with our deep industry expertise and service management experience, we craft digital workflows that streamline processes and connect systems to empower employees and enhance customer experiences.
Our enterprise service management solutions and services encompass consulting, design, implementation and managed services, drawing from a braintrust of over 3,000 SIAM experts. Through strategic partnerships with leading digital workflow organizations like ServiceNow, we expedite the adoption of GenAI capabilities.
Experts
ServiceNow engagements
License Portfolio
Solution Accelerators
Driving Efficiency from Workflows to Experiences
Our unified service management portfolio includes service integration, IT service management, enterprise service management, IT operations management, software asset management, service asset and configuration management, integrated risk management, field service management, customer service management and industry-specific solutions.
- Dedicated service management Centers of Excellence (CoEs) for product lines, including technology workflows, employee workflows, customer workflows, creator workflows and risk and resilience management
- Industry service management solutions and CoEs for manufacturing, telecom, healthcare, insurance, banking and financial services
- Service integration and management (SIAM) innovation lab and R&D function
Automating quality services
Accelerate service integration and delivery without compromising on quality
Efficient self-service solutions
Out-of-the-box enterprise service management solutions to save time and increase productivity
Unlocking productivity
Automate service management tasks to focus on strategic business priorities
Speed to market
Rapid deployment to accelerate your go-to-market
Unified service management platform for 360 visibility
Unified view of all resources, projects, changes, costs
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Partner Ecosystem
Solutions
Leverage our service integration and management (SIAM) solutions and IT service management capabilities to future-proof your organization for the service challenges of tomorrow. Our state-of-the-art SIAM model and platform suite is purpose-built for the next generation of field service operations.
Hyper Automation Engine
Unlocking the power of self-healing for enterprises with HCLTech’s Hyper Automation Engine, a zero-touch app that identifies message-oriented middleware alerts while applying predictive intelligence to automatically remediate issues. The solution is pivotal in environments with multiple app integrations by helping to reduce errors, improve standardization, enhance incident resolution and automate service requests with high accuracy.
Go Mapping: One-stop shop for service-aware configuration management database
Our Go Mapping application is used by the application owner and service mapping administrator as a one-stop shop for service maps by providing a workspace used for raising service map requests while automatically creating the maps in ServiceNow.
Software asset management
The solution streamlines software compliance while cutting manual efforts and optimizing expenditures. Built on ServiceNow, SAM PRO and HCLTech utilities, the solution automates tasks and enables asset managers to prioritize strategic initiatives. It minimizes manual work, enhances efficiency and reduces monotony in SAM operations, enabling asset managers to be more effective and efficient.
Services and Offerings
Streamline your enterprise service management processes with HCLTech's industry-agnostic products and solutions. Whether you need service integration, IT service management or a complete service integration and management (SIAM) solution, our team of service management experts has the experience and innovative spirit to deliver.
Service management process consultancy and advisory
Offering process-driven transition to design new process frameworks and enable process assessments against industry frameworks
IT service management
Providing ITIL4-aligned business solutions for enterprises focusing on service integration and delivering automated solutions with predictive intelligence and GenAI
IT operations management
Enabling organizations to gain visibility across infrastructure and apps while maintaining service management health and optimizing cloud delivery
IT asset management
Our solutions streamline the management of hardware, software and cloud assets, maximizing digital investments through a single enterprise service management architecture
Awards and Recognitions
Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Consulting Services - US 2023
Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Implementation & Integration Services - US 2023
Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Managed Services Providers - US 2023
Resource
Introducing HCLTech's ValueNow Program: Maximizing Value through ServiceNow Excellence
Transform the experience with HCLTech zero-touch field service operation
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