Elevate Customer Experience with our SAP CX Solutions
HCLTech CX practice enables organizations to deliver exceptional customer experiences by supporting business processes ranging from marketing, sales, service, e-commerce and the management of customer master data across multiple channels.
We help organizations drive innovation, agility and market differentiation, resulting in revenue creation and cost reduction. We have a range of unique and rapid CX offerings, accelerators and an innovative delivery methodology to enable a connected customer journey.
Leveraging SAP’s extensive and rapidly expanding suite of CX (C/4HANA) industry-leading cloud software, our team will work closely with you to deliver excellent customer experiences.
Delivering Transformative, End-to-end Customer Experience Services to Build Long-lasting Relationships
Our view of SAP CX is platform-centric, influencing our approach to all services related to customer experience — be it a greenfield implementation, upgrade or migration to the cloud, enhancements and support, or consulting and advisory services.
We approach the core as a scalable digital platform capable of providing solutions to all the digital engagement needs of the organization — across brands, geographies and business units.
- Our cross-industry global SAP customer experience experts draw on our 20+ years of consulting experience to assist you with business process re-engineering, roadmap creation and architectural advice.
- We offer brownfield and greenfield implementations of both on-premise and cloud-based SAP CX software implementations and a mix of both
- Experienced, certified consultants with an average of 7+ years’ experience, trained in our hybrid agile methodology for quick, low-risk implementations
- Proprietary tools, pre-packaged software offerings and accelerators to fast-track your implementation
- Offshore CX testing factory using automated tools
- Support, migrate and upgrade your existing software implementations to ensure you have an uninterrupted and stable environment
- B2C retail accelerator template
- B2B parts accelerator template
- SCP digital portal accelerator template
- SAP service cloud implementation accelerator
- SAP sales cloud implementation accelerator
- Athena CX enablement platform
- Digital customer experience roadmap assessment
- Hybris On-premise to SAP commerce cloud assessment
- SAP CRM move to SAP sales and service cloud assessment
- Remote service centre assessment templates
- Service cloud assessment templates
- SAP commerce/Hybris commerce to SAP commerce cloud CCV2
- SAP CRM to SAP sales and service cloud
- Specialist SAP CPQ integration skills to integrate with S/4 and C/4
- SAP commerce/Hybris commerce
- Customer, employee, brand and product
- Subscriptions
- Alexa and chatbot integrations
- Connected commerce with IoT
- Give your customers the information they need to make sustainable choices
- Enable your customers to lead a carbon-neutral lifestyle
- Reduce wastage in packaging and logistics in your e-commerce operations
- Source your products from sustainable suppliers
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Intelligent Solutions
HCLTech’s CX technology innovation team leverages SAP’s CX C/4HANA suite of products, as well as SAP S/4HANA and SAP Business Technology Platform (BTP), to develop technology assets for the future.
Our Athena innovation suite includes intelligent customer engagement solutions for a connected enterprise. The Athena platform is hosted on cloud and this is where we design, build and deploy our innovative solutions for commerce, sales and service, marketing, subscriptions, chatbots, virtual assistant and many more.
CPQ and commissions
Customer experience management
Customer data management
AI, machine learning and predictive analysis
Sales team performance management
Digital portals
Resources
Importance of digital customer experience in Tech industry
Build user-centric digital customer experience strategies to help the business better understand the user and improve customer experience.
How to convert site visitors into brand ambassadors — A review of SAP commerce cloud
SAP commerce cloud offers a quick, powerful solution to help you streamline your digital business and convert site visitors into social media brand ambassadors.
The future of eCommerce: Three emerging technology trends transforming retail experiences
AI, augmented reality, RPA and CoBots help create immersive shopping experiences for the customer.
Managing your customer relationships is not enough
Embrace the CX future using the latest cloud based solutions.
HCLTech JANUS framework for transforming SAP CX
Embrace and enable an exceptional customer experience to survive, disrupt and succeed.
HCLTech SAP CX strategy roadmap assessment
Improve your existing CX platform, focus on adopting technology that is open to innovation and easily upgradable and scale to accommodate multiple business units, geographies and brands.
Carbon footprint: Sustainability and eCommerce platform
Adopt and embrace sustainability with minimal disruptions and sustain our planet’s limited resources.
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