Overview
What is a Product-aligned Operating Model?
Unlock speed, efficiency, accountability and supercharge customer experience
To win in the digital age, companies must reinvent their operating model. However, many organizations face challenges due to silos and lack of readiness. Achieving true transformation requires integrating digital technologies, processes, and skills across all levels in a phased and strategic manner, challenging the traditional function-based structure.
This requires breaking down the existing silos and reimagining the organization to align IT and business around customer value chains which will enable them to:
The product-aligned operating model, helps in breaking down silos and aligning IT and business around customer value chains enables organizations to:
- Focus on value addition
- Align to business outcomes and customer experience impact
- Focus on engineering discipline
- Align funding with the organization's priorities
Key Levers
The Building Blocks to Drive Change
Pillars to drive meaningful change to go beyond siloed success
When companies are working towards creating a new operating model, there are key components that can be seen as the essential elements for enabling change and supporting the development of the operating model. It's important to understand that achieving perfection in each component before the operating model can function is not necessary due to the rapidly changing digital landscape. The implementation process is iterative, meaning that each component is continuously tested and adjusted to align with the evolving model. This iterative cycle allows the operating model to grow and adapt consistently over time.
Business-IT Alignment
Organization design that aims to align business and IT to deliver value.
Customer-centric Teams
Autonomous cross-functional teams focused on the total customer experience.
Strategic OKR Alignment
Clear strategy and OKRs throughout the organization, with faster feedback loops.
Data, Analytics and AI
Relooking at the underlying technology and data fabric to enable insights
Cultural Shift
Change management to steer the shift in organizational culture and mindset towards
Capabilities
Take the First Step Towards Product-aligned Transformation Journey
Focus on outcomes with FENIX
We use the FENIX 2.0 framework to assist our customers in navigating their transformation process in a structured and organized way. The framework helps in sorting and ranking different initiatives, and it offers various approaches, resources, and tools to shift towards a product-oriented operating model.
Deliver Breakthrough CX
Putting customer experience at the heart of your operating models
Our proactive approach helps organizations unleash innovation, optimize the value chain, and achieve end-to-end alignment between business and IT.
With HCLTech, embrace a proactive, future-focused approach to revolutionize your operating model for sustained success.
Customer Centricity
Outcome orientation, creating business value with a focus on customer experience and delight
Alignment
Business and IT partnership aligned towards customer journeys, maximizing the flow of value
Speed and Efficiency
Accelerated change and innovation, less waste with more creativity with empowered teams
Accountability
End-to-end accountability with cross-functional teams focused on optimizing the entire value chain
Case Studies
Realizing the Power of a Product Aligned Operations
Driving agility and modernization for a global automotive giant
HCLTech improves operations and enables a shift to product-aligned delivery
Product and platform-driven transformation for a financial services major
HCLTech’s structured approach to building strategic product and platforms for a differentiated customer experience
Featured Webinar with Forrester
Product Operating Models in 2023
Fiona Mark, Principal Analyst, Forrester, and Ananth Subramanya, EVP, Digital Business, HCLTech, discuss the core strategies that underpin successful product-centric ventures.
Featured Trends and Insights
Blogs
Dual operating system: For or against enterprise agility?
Blogs
How total experience is shaping the future?
Blogs
The art of effortless customer experience?
Related Capabilities
Application Support and Maintenance
Implementing application support and maintenance solutions — at scale and on schedule — to reach your business goals and achieve gains.
Data and Analytics
Enable intentional and informed decision-making, supporting better customer experiences and driving disruptive business outcomes.
Data Maturity Assessment
In three simple steps, test our data maturity across four distinct dimensions.
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