Modernized the Unemployment Insurance processes of a state agency, enabling secure, frictionless and improved access to claims information and deployed self-service functions over the internet.
The Challenge
The client’s IT landscape was comprised of disparate legacy frameworks and presented many challenges:
- Lack of integration and scalability – combined with a duplication of efforts – led to delays in claims processing and difficulty meeting the reporting timeframes and accuracy expectations of the US Department of Labor
- Inability to perform regular upgrades rendered the UI system unstable and difficult to maintain
- Complexity of the data structures and code constructs resulted in high cost of maintenance due
Transformation
HCLTech implemented our iGovern® Unemployment Insurance product – an integrated UI tax, benefits and appeals solution that we readily configured and customized – to modernize our client’s UI program including:
- A self-service portal for employers to perform tax-related functions
- Smooth processing of quarterly 401K tax and wage reports
- Automated computation of accounting adjustment transactions and auditing processes
The Impact
- 60% reduction in resources
- 80% reduction in paper-based processing and manual workflows
- 75% of employer accounts registered without manual intervention
- 70% reduction in mailing, printing, processing and postage costs
