Overview
Today, governments face a lot of challenges to provide effective and efficient citizen services as they look for new and improved ways with increased transparency, and enhanced public safety and productivity.
HCLTech’s innovative iGOVERN® solution aims to transform the way unemployment insurance (UI) claims and corresponding IT services are provided to the citizens. It enables easy adoption of changing federal legislations and UI processes, along with rapid technology implementation.
The iGOVERN® solution enables smart governance by facilitating “government-to-citizen” connection. Having dedicated technical and functional Centers of Excellence (CoEs) and a history of successful government engagements, it offers business-led solutions architected by domain experts and perfected in local development centers in the US.
To know more about the services, please get in touch with mega-lt@hcltech.com.
Solutions
iGOVERN® Unemployment Insurance
Cloud-based + hybrid implementation
Digital identity
Enriched user experience
Cybersecurity
Data visualization
Robotic Process Automation (RPA)
Artificial Intelligence
Citizen services
iGOVERN® Unemployment Insurance
iGOVERN is a wholly integrated solution for unemployment insurance compensation, tax, benefits, and appeals. It can be readily configured and customized to modernize the unemployment insurance program of any state or a consortium of states. You can deploy each of these modules independently, or as part of the full solution suite, based on your preference.
The iGOVERN® unemployment insurance claim management solution—with an enriched look and feel, efficient and effective processing—guarantees a delightful customer experience.
Cloud-based + hybrid implementation
The iGOVERN® solution offers a highly scalable containerized Cloud-based implementation for optimized efficiency. Its hybrid implementation (Cloud + on-premises) ensures optimum security of all data.
Digital identity
The iGOVERN® solution assesses your digital identity and authenticates the individualization of access to computer networks and other information, ensuring quick yet safe access.
Enriched user experience
The iGOVERN® solution offers a visually appealing and responsive user interface for an enhanced user experience on any device.
Cybersecurity
A secure system, having multi-factor authentication for ensuring digital security, is guaranteed with iGOVERN®.
Data visualization
Enhanced with Power BI, the iGOVERN® solution enables smart governance and empowers your organization to make confident decisions using up-to-the-minute analytics, inculcating a data-driven culture. It also offers separate dashboards that interpret data differently, depending on the need and level of the user accessing the information.
Robotic Process Automation (RPA)
The iGOVERN® solution accelerates time-to-value, reduces human errors, and increases performance with the use of RPA.
Artificial Intelligence
The iGOVERN® solution offers an AI-enabled chatbot that answers your queries and provides effective assistance.
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Business Segments
Benefits
- Manage UI claims
- Monetaries
- Determine eligibility
- Payments and charge processing
- Administrative ease
- Quality
- Benefits payment control
- Federal reporting
Tax
- Registration
- Rating
- Reports and payments processing
- Profile date maintenance
- Certifications
- Collections
- Field audit
- Reports and payments adjustment
- Appeals
- Reports and accounting
Self-service
- Employer self-service
- Claimant self-service
Appeals
- Receive appeals
- Manage appeals hearings
- Appeals administration
- Reporting
Services
Based on the core principles of citizen-centric pillars of our offerings
Citizen first
- Direct government-to-customer interface
- Open to feedback with immediate and continued improvement
- Transparency and accountability in all transactions
- Improved quality of service
Productivity improvement
- Highly scalable cloud-based implementation offers optimized efficiency
- Visually appealing and responsive UI provides mobility of accessing the application on any device
- Robotic process automation accelerates time-to-value, reduces human errors, and offers enhanced performance
- Facilitates paperless working and workflow automation
Compliance and integrity
- Advanced data analytics
- Fraud detection, prevention, and management
Reduced costs
- Inter- and intra-agency collaboration for easy processing
- Maximize existing investments
- Proven and tested solutions
- State-of-the-art technology
Green IT
- Reduced paperwork
- Data center optimization
- Virtualization
- Remote working capabilities
- Reduced real estate needs
Partners
