The Challenge
- Low visibility of asset inventory due to more than 50 collectors being in an offline state.
- More than 8,000 pieces of network equipment were not assigned any site in the Armis console, necessitating manual identification and mapping.
- The major challenge was to analyze the reason Armis devices were offline and work accordingly, in collaboration with site SPOCs, the NOC team and Armis support, to bring them back to the active state.
The Objective
- To manually identify and map the network equipment to each device's respective sites in the Armis console.
- To collaborate with site SPOCs, the NOC team and Armis support to resolve the offline state of the Armis devices and bring them to an active state.
- To ensure continuous monitoring and maintenance of Armis devices to keep them in an active state, thereby guaranteeing consistent asset visibility and security monitoring.
The Solution
- Assess the Armis setup deployed, identify gaps, troubleshoot and maintain the Armis devices in an active state.
- HCLTech analyzed and identified the causes of Armis devices' offline state, provided the required support and ensured all 50 collectors were in a running state.
- Deployment and configuration of Armis devices at new sites.
- HCLTech was responsible for managed services and also handled steady state operations.
- HCLTech's Managed Service team continuously monitors the health status of Armis devices and integrations, ensuring the availability of network traffic from globally dispersed sites in the Armis console.
The Impact
- Ensured all 50 collectors were brought to an active state, improving overall system reliability.
- Achieved full visibility of Operational Technology assets across 330+ global sites, enhancing monitoring and management capabilities.
- Improved the assignment and mapping of 8,000+ pieces of network equipment, leading to better asset management and utilization.
- Strengthened incident management processes, contributing to a more robust security posture and quicker resolution of issues.
