Our client, a prominent global hospitality enterprise, faced significant challenges in managing their cybersecurity infrastructure. With a vast network of hotels and properties worldwide, the client required a robust and cost-effective cybersecurity solution to protect their critical data and systems. They sought to reduce operational costs, improve the maturity of their Security Information and Event Management (SIEM) system and ensure compliance with industry standards.
The Challenge
Unnecessary costs and unmet compliance goals impact business users
With evolving business needs, the client required more efficiency, robust resources and effective solutions. As the service provider’s offerings proved both costly and lacking in quality, the client faced a series of challenges including inflated operational costs and a restricted scope for their Security Information and Event Management (SIEM) use cases. Moreover, business users expressed dissatisfaction with SailPoint, Identity and Access Management (IAM) services and the overall state of endpoint and network security. The compliance goals remained unmet, adding yet another layer of complexity to the client’s struggles.
The Objective
Robust operations, strengthened by threat-hunting capabilities
To overcome these challenges, the client needed a partner capable of providing a comprehensive and cost-effective cybersecurity solution. They looked for a partner who could assist with their key goals, including:
- Establish a 24x7 Security Operations Center (SOC) and introduce threat-hunting capabilities
- Substantially reduce costs
- Enable Identity and Access Management (IAM) operations
- Improve SIEM maturity, ensuring comprehensive integration of log sources
- Implement password maturity exercises
- Offer a shared services model for SOC services
- Provide value-added services and best practices from other clients to enhance their cybersecurity posture
The Solution
Implementing security measures to ensure compliance
A multifaceted solution was proposed and implemented to address the client’s hurdles and meet their requirements. This included the establishment of a 24x7 SOC and IAM operations, along with initiatives such as password maturity exercises and implementing a shared services model for SOC services. These measures were designed to provide cost-effective and mature SOC services, improve overall cyber hygiene and ensure compliance with regulatory standards.
Process and validation
The solution underwent a rigorous validation process to ensure its effectiveness. Options were narrowed down based on the client's specific needs and evaluated against predefined criteria. The scope included continuous SOC and SailPoint services, SOC tiers and threat-hunting capabilities.
Differentiation
This solution was distinguished by its proactive approach to risk mitigation, improved password maturity, enhanced business user feedback mechanisms and comprehensive integration of log sources into the SIEM platform. These measures not only addressed current challenges, but also provided a robust framework for future enhancements.
The Impact
Cost reduction and compliance improvement
The implementation of the solution significantly improved our client's cybersecurity posture. Compliance rates for MFA, patching, backup and EDR coverage saw substantial improvements. Operational costs were reduced and the client achieved their compliance goals. The enhanced SOC services and IAM operations led to better cyber hygiene and reduced risks.
Future roadmap
Looking ahead, the client plans to initiate further enhancements through:
- Implementation of automation, SOAR (Security Orchestration, Automation and Response) solutions
- Integration of artificial intelligence for advanced governance and threat detection to continuously evolve their cybersecurity capabilities and stay ahead of emerging threats and challenges
- Leverage automation and GenAI capabilities to further reduce costs and enhance security measures
This case study demonstrates how our client overcame significant challenges to achieve their cybersecurity goals while significantly reducing costs. Through a comprehensive and validated solution, the client could address their immediate needs.
