Roles and Responsibilities:

• Support and handle finance/purchase order tasks.
• This marketing role will act as a service coordinator who will provide visibility and coordination to the marketing team. It’s a highly important role to ensure Purchase orders are on track, get planned and executed flawlessly.
• Understand purchase order scopes, requirements & SLAs and communicate it to field team.
• SDS will ensure that service requests are executed as per scope and timeline. The person will also Track mail communication from customer.
• Escalate information of delays of purchase orders to the field team and customer.
• Prepare reports related to the validation of information, delivery status of POs, delay reasons for purchase orders, feedback, etc.
• Support team by analyzing information.
• Respond promptly to customer inquiries.
• Responsible for data accuracy and effectiveness.

Experience/Exposure:

• Understanding of financial compliances and business rules;
• Nice to have background in customer service;
• Nice to have experience tracking relevant KPIs (e.g., customer satisfaction);
• A customer-oriented attitude;
• Excellent communication and negotiation skills;
• Ability to work well with a team.

Education/certification:

• Bachelor's degree

Key Skills Required:

• English Language
• Marketing skills