Roles and Responsibilities

• Creating interfaces using Workforce Integration Manager, knowledge on Workforce device manager, Record manger.
• Team Building, Leadership and Communication skills required.
• Handle records of incidents, problems, changes etc.
• Following ITIL process for Incident, Request, Bug and change management.
• Supporting existing Workforce Management application as a Production Support.
• Supporting the Kronos Product, resolving the issues raised by client and providing proper solution, monitoring customer servers, troubleshooting
• Proven capability in meeting deadlines and completing tasks unsupervised.
• Analysing existing operations and scheduling training sessions and meetings to discuss improvements.
• Keeping up-to-date with industry trends and developments.
• Updating work schedules and performing troubleshooting as required.
• Promote a collaborative work environment
• Being transparent with the team about challenges, failures, and successes.
• Writing progress reports and delivering presentations to the relevant stakeholders.

Required Technical and Professional Expertise

• Support different version of Kronos, develop interfaces of both export and import of data from WFC application.
• Experience in Kronos WFC in Configuration and Troubleshooting and Experience on Kronos Modules.
• Knowledge of product configuration, creating work rules, pay rules, break rules, exception rule etc.
• Experienced in Configuring Kronos Terminal devices, Working knowledge on PL/SQL, Kronos.
• Experience at handling varied functions related to Kronos WFC.