Roles and Responsibilities

• Customer Issue Resolution
• Research, respond to and accurately resolve cases of moderate to high complexity, in a timely manner and in accordance with CASE team standards
• Function as primary customer contact for all assigned support cases, meeting Guidewire’s contractual and internal goals for initial response and subsequent customer communication
• Provide expert solutions to customer problems to ensure customer satisfaction
• Write thorough and detailed case documentation to meet objectives for Case Quality and Customer Satisfaction scores
• Proactively take ownership and responsibility for support cases where and when required
• Escalate customer issues to the CASE Manager as appropriate
• Participate in team projects that enhance the quality or efficiency of support

Required Technical and Professional Expertise

• Candidate Should have knowledge on Guidewire PolicyCenter
• Candidate Should be proficient on AngularJs.
• Candidate Should have hands-on experience on Guidewire Digital Portal
• Candidate should have Hands on experience in CSS, Javascript, TypeScript, Git, NodeJS/Angular JS, JSON, Rest API will be preferred