iSAM is a collection of products that harness the latest SAP Technologies to provide world-class intelligent Service and Asset Management capabilities, supporting the specific business challenges of Complex Asset Maintenance Repair and Overhaul (MRO).

iSAM products can be adopted individually to solve specific business challenges, directly enhancing and integrating with the SAP S/4HANA EAM solutions. They can also be adopted as a suite of capabilities providing integrated maintenance processes. iSAM can also be adopted alongside the iMRO Digital Core to provide a comprehensive set of MRO capabilities.

HCLTech iSAM Customer Management is a suite of applications that enable customer service engineers to harmonize maintenance and commercial data, review and convert large complex maintenance packages into one or more sales quotations, manage their approval flows and monitor and analyze sales margins.