The retail industry is one of the oldest and largest industries in the world, but in recent years it has undergone significant changes due to advances in technology. With the rise of e-commerce, mobile devices and social media, retailers must adapt or risk being left behind. Retail technology has become a key driver of growth and competitive advantage in the industry, with retailers investing heavily in technologies such as Artificial Intelligence (AI), Machine Learning (ML) and Robotic Process Automation (RPA). However, as retailers adopt new technologies, it is important not to overlook the impact on front-line workers. Front-line workers are critical to the success of any retail operation and it is essential that retailers consider the impact of new technologies on their roles and responsibilities. This white paper provides an overview of the retail technology sector, explores industry trends and analyses the impact of technology on front-line workers in the retail industry.